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iPhone 4S not receiving texts

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Journeyman

iPhone 4S not receiving texts

We have (6) iPhones on our account and none are receiving text messages from other types of phones other than the iPhone. I called customer support which left me on hold forever until I hung up. Please help solve this issue!

2 REPLIES 2
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trawick4740

Thanks for the post.

This is definitely something I want to look in to. Please tell me, when did this first start? Also are all the devices in the same location? If yes, where are you? Please provide a zip code and nearest cross streets. Lastly has anything been done, such as power-cycling and of the devices, or performing a service update?

We are here and ready to assist.

Zena

Social Media Team

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Journeyman

My husband and I both have iphone4s. His we bought used and mine was an upgrade from his line but we set it up on my phone line. Since I go this phone it has never worked correctly, I can only receive text messages and calls while at home since I have the airwave. I have tried to call myself from work and my phone does not ring, my mother and friends have texted me and I do not receive them; sometimes I will receive them once I get home like 4 hrs later. I cannot receive calls or text messages. My data service works, I receive facebook and instagram notifications. I could care less if my data works just want to be able to receive calls and text messages like a cell phone is suppose to work. Please help.

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