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iPhone 4S on 3G data network too slow to be useful

Journeyman

Re: iPhone 4S on 3G data network too slow to be useful


What did they say after you called that number??"

ROBLOCK23 wrote:

What did they say after you called that number??

They switched him to AT&T 

Journeyman

Re: iPhone 4S on 3G data network too slow to be useful

That was my assumption as well, the person I replied to seem to indicate ATT and Verizon users reporting issues as well, granted I have not visited their forums, but the focus right now is on Sprint, it is the most widely reported network having issues.  The more attention this garners the sooner Sprint will do something about it.  I see CNN has this issues are their #1 problem reported with iPhone 4S.  A lot of the "tech" sites running this story as well, but they do not get as much attention as say a CNN does, and as long as folks are calling Sprint to at least report the issue, the more apt Sprint must do something.

http://www.cnn.com/2011/10/19/tech/mobile/iphone-4s-problems/index.html

Journeyman

Re: iPhone 4S on 3G data network too slow to be useful

This isn't an iPhone 4S issue, unless you mean "the influx of iPhone 4S's caused this problem" or "Sprint is throttling iPhone users specifically". At night I get speeds on my iPhone 4S of 0.6-1.6Mbps, which is what is advertised in my area as 3G speeds. During the day, those go down to 0.09-0.2Mbps during the day. An iPhone technical glitch wouldn't happen during certain hours of the day, so it can't be the phone. The most likely thing is that the network is extremely congested (thus slow speeds during the day and normal speeds at night) or Sprint is throttling its network and slowly amping up the speeds over time.

We can only  hope it is the latter because if the network is congested nothing will fix that unless more towers are built or people stop using 3G. But if it is being throttled then we just wait it out until they give us the full speeds, or cancel our service.

Journeyman

iPhone 4S on 3G data network too slow to be useful

Any network cannot handle a huge amount of new users at any given time. Sprint will not be able to provide the quality of service that we are used to if the iphone really catches in sprint.

Hopefully, it won’t so the service will not downgrade much.  Now there is always the possibility that the iphone has issues.

Journeyman

iPhone 4S on 3G data network too slow to be useful

So what are u saying, its an iPhone 4S issue and not just Sprint?  Media outlets are reporting Sprint users reporting issues, did not see anything mainstream about ATT and Verizon yet.  FWIW I put more faith in Apple than cell phone providers. 

Journeyman

iPhone 4S on 3G data network too slow to be useful

My speed in milwaukee, WI with the Iphone 4 is consistently reaching around 200-220 kbps.  I know that is not that great, but it is great for sprint...Seems to be getting better (crosses fingers).

Journeyman

iPhone 4S on 3G data network too slow to be useful

UPDATE: While I'm happy that my speeds are decent near my home, here are some results while out and about in Denver:

http://jdpruitt.com/IMG_0008.jpg

and:

http://jdpruitt.com/IMG_0028.jpg

Sorry about the huge picture sizes. Anyway, when listening to Pandora the stream would stop for a few minutes and start again. Browsing is noticeably slower from my former carrier AT&T. Translation: Yeah, it's pretty lame.

I called up technical support yesterday and the representative was very nice (said it was a known issue.) He also seemed unable to say much more than that, though.

I'm going to really have to debate whether I'm going to stick with Sprint. Their official response of "There are no problems! Just look at the Gizmodo test!" really doesn't give me the warm fuzzies. For me it's more of a disdain for AT&T and Verizon that keeps me hoping I can stay with Sprint.

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Journeyman

iPhone 4S on 3G data network too slow to be useful

It is time for Sprint's CEO, DAN HESSE, to make a public acknowledgement of the iPhone slow data speeds, and re-ashure customers Sprint is working on a fix. The sooner Sprint steps up and takes ownership of the problem, the more likely iPhone customers will support Sprint through their data speed difficulties. Otherwise, as more and more fuel to the fire is added about Sprints iPhone slow data speed, people are going to bad mouth Sprint and jump ship.

Sprint, you paid a ungodly amount of money to sell the iPhone and now you are going to shoot yourself in the foot with the whole slow data speed issue. Wake up board members and don't loose your iPhone investment and Sprint customers over lack of reacting to an issue in a timely manner.

From a previous AT&T iPhone 3G, 3Gs, & 4 customer who switched to Sprint iPhone 4s.

Journeyman

Re: iPhone 4S on 3G data network too slow to be useful

I am callling now and will update the thread.

Journeyman

Re: iPhone 4S on 3G data network too slow to be useful

What did they say after you called that number??