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iPhone 4S on 3G data network too slow to be useful

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Journeyman

iPhone 4S on 3G data network too slow to be useful

Listen here and listen good everyone. Heres what just happened to me with customer service. Take it like you will, but this is unacceptable.

I bought my phone and recieved it in early November. Speeds were horrible to the point that I could not even connect to 3G and continously saw a "o" instead of the 3G called and complained, and a week later, finally connected to 3G. Now the phones worked fine for 2 weeks when it comes to speeds. Thought about returning the phone and since the speeds improved I kept it. I was getting at least 200 to 500 KBS here in Bronx NY 10466. I even posted the speed a few pages back. Now here comes the crazy part about all this.

Today was my last due date on my bill. First bill was a wopping 153.00 dollars. I went and payed my bill and all of a sudden, my speeds dropped drastically to no higher than 0.10 KBS all day. I cal customer service and was like this is unacceptable and that I was unable to use the phone all day. Recieved emails 30 minutes later and could not use siri or internet wherever I went. I was trasnfered to the escalation department and was on hold for 30 minutes. 30 mintes!!!!! Told him the issue I was having and the rep had the audacity to tell me that since the service still works, there is nothing he can do. I was like whattttttt. Then i said I refuse to pay the premium 10 dollars a month for service that is not working. Mind you, I just payyd 153 bucks earlier. This guy went ahead a hung up the phone on me. I was like what the........ Man I felt like slamming the iphone on the wall I swear.

I am now currently calling Verizon and planning on swirtching my number there and probably stuck paying that 350 ETF. This this advice as you will, but do not enter into this contract people. They will do to you what they just did to me. The only reason why I am still holding on to service is cause I want to tranfer my number to the verizon account. What a waste of my time. Dont do it people. Dont do it!

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Wizard

Re: iPhone 4S on 3G data network too slow to be useful

"MGman61 I disagree with pretty much everything you said."

You misinterpreted most of what I said and applied my response to EnjoyingSprint's post and his situation to your situation. I clearly stated many people are having much lower speeds than what he posted and can't use their devices (like newyorkstyles). YOU would belong in that category of people  with your 51 kbps down/0kbps up speeds. Selective reading isn't serving you well here. And yes, I also said you can "get by" meaning do essentials like getting/sending emails with attachments, & loading websites. That's a fact. You can do those things at 200-400 kbps. I didn't say you should "be happy" with this and in fact I stated I would complain if those were the speeds all the time.

"are you aware of how any statistics are taken... you ASK PEOPLE."

Yeah, OK. Pretty scientific of you. Who did you ask, people from this thread, LOL? I did ask people. Sorry they gave the "wrong" response that you didn't want to hear. Maybe if myself and others I talked to attempted to stream Netflix on our Sprint devices all day long the answers would be different. Most of the people I know use other carriers.  I consider myself a fairly average data user. My biggest gauge is when I use my EVO as a modem for my MacBook Pro while I'm on the road working and I get pretty good results. (And no, not the mobile Hotspot feature). I also spoke to a local Sprint store rep  two weeks ago here (Northeast Ohio) that I've come to know and he said people coming in with iPhone 4S (specific) slowness complaints was basically non-existent. ( BTW, that's what this thread is about, in case some of us forgot. It's not called the "3G data network too slow to be useful for all devices everywhere.") He may have been BS-ing me, but I don't think so. If you happen to have the bad luck of being in a crap service area, I'm sorry for you. But seriously people, you can't assume it's everywhere.

My EVO still works pretty damn well, in my local area and everywhere else I've gone since the 4S came out which would include, Detroit, Tampa Bay, New Jersey, Jacksonville, FL, Kansas City, Philadelphia, Green Bay, WI, Providence, RI and New Orleans. Of all these I experienced some slowness only in New Orleans, which was packed with an influx of people for the Grambling/Southern college football game as well as Monday Night Football and the regular tourist crowd.

So, I think I have a better chance at testing more of Sprint's network than many of you posting here. Too bad I don't have an Iphone 4S to do it. I feel so…off topic. So Yes, Sprint has some slow network areas (apparently regardless of data device used). Many of you have proven that. But, No it's not everywhere (in fact no where that I've been recently). I have proven that. Sorry to interrupt everyone's foul mood and commiseratings in misery with a slightly different reality.

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Wizard

Re: iPhone 4S on 3G data network too slow to be useful

MGman61 I agree with you and I have said it twice in this forum that the speed issue is not happening everywhere as few member of this community say.

This is from CNET:

"CNET conducted a test of data speeds in select locations in Manhattan and found Sprint had generally performed better than Verizon Wireless' version. The test found no speed issues with the Sprint iPhone 4S."

http://www.cnet.com/8301-17918_1-20128182-85/iphone-4s-real-world-data-speeds-what-siri-wont-tell-yo...

http://news.cnet.com/8301-1035_3-57333107-94/sprint-bulks-up-network-for-higher-iphone-speeds/?tag=m...

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Journeyman

Re: iPhone 4S on 3G data network too slow to be useful

3020fjr2 WHO CARES!, do you expect me to be ok with my high speeds such as .05 Mbps and not being able to even load a single webpage because you feel that the majority of people arent having the problem?

Its irrelavent anyways if the majority of people arent having the problem does that mean they should just ignore those who are?  I pay over 200 bucks a month for very subpar service...

I firmly believe that its way more wide spread than you believe... when talking to a customer service rep I even asked them how they know how wide spread it is... she litteraly told me that its (Number of Subscriptions / Number of service calls)....  they dont have a way to actually measure people's network... can you imagine how many people out there have an iPhone but dont use much data if any on it, I imagine its a lot!  People that just want it for gaming or as an iPod to reduce the number of devices they carry.  I used to be one of them...

But regardless your arguments are silly, if its bad for ANYONE sprint should still have to fix it!   I also imagine you spent a lot more time finding those articles than the articles about how crappy the network is.

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Journeyman

Re: iPhone 4S on 3G data network too slow to be useful

MGman61, you keep mentioning your EVO... are you just not reading the subject of this forum... iPhone 4S on 3G data network too slow to be useful I must be missing where it mentions problems with the EVO....  You say you feel off topic, thats because you are!

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Journeyman

iPhone 4S on 3G data network too slow to be useful

I agree the 3G network is not slow and pretty much useless everywhere.  But if it is this way in your location, do you think its right for sprint to make you pay full price and then hang up on you when you call in to complain (didnt happen to me, but the guy a few posts up apparently)?

This is really what its all about.  If you have barely usefull data speeds, what should you do?  I choose to eat the ETF and go to a provider who can provide respectable and advertised data speeds.  But some people don't have that money to eat.  Or have multiple lines and would be looking at a grand to leave.  Sprint has shown no understanding for this situation and has done nothing but wasted peoples time with ##upload## or whatever it is.  They have you take your phone to a repair store which we all know is an experience in its self.  They (for iphone users) even have you wasting your time at an apple store.

I think pretty much everyone knows this is a sprint 3G issue.  But sprint is claiming it to be anything but that.  And wasting your time and taking your money.  You either accept it all, or cough up the money and leave.

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Wizard

Re: iPhone 4S on 3G data network too slow to be useful

I see there is no sense in trying to rationally discuss anything with you. You selectively read other people's comments (and not just mine), twist their words or put your words in their mouth, condradict yourself, and talk in circles. The fact about this thread is that many of the people posting here are not iPhone users and are claiming that it's a network problem and not iPhone-specific. And Iphone users are claiming it's the whole network. Even you. I am just responding to their claims and assumptions. Here's your retort to 3020fjr2 -->

"I also imagine you spent a lot more time finding those articles than the articles about how crappy the network is."

The whole network is crappy, right, according to you? Why don't you post some links to the numerous articles out there about how crappy the network is? And the ones that reference this thread as their only source don't count!

And thanks for re-establishing what I basically admitted in my own words on my own post. But even a data-hungry EVO shouldn't work well anywhere on a crappy network, right? Mine does, in multiple locations in this country. For those of you making this out to be non-iPhone related, here is yet another article on what Sprint is doing to fix an iPhone 4S specific issue.

http://www.phonedog.com/2011/11/30/sprint-responds-to-iphone-data-speed-complaints-with-network-enha...

The good news is they should be improving the network performance for EVERYONE in those areas they are working on. Since Sprint investing $20 billion (at a loss, initially) on 30.5 million iPhones purchased from Apple over 4 years, yes they are going to address the iPhone issues. They have to... or they are going down.

SprintUser1983 wrote:

MGman61, you keep mentioning your EVO... are you just not reading the subject of this forum... iPhone 4S on 3G data network too slow to be useful I must be missing where it mentions problems with the EVO....  You say you feel off topic, thats because you are!

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Journeyman

iPhone 4S on 3G data network too slow to be useful

Something really strange just happened... I got an email from someone who posted on this forum and was trying so show screen shots of a post he claimed Sprint deleted. I clicked on the link to the pictures he posted and I got an error that the page had been deleted. Then I went back to the email to grab my own screen shot of the post he made and it was gone... the post magically changed in my inbox. I'm guessing they are using some kind of html in the email to link to the post, thats very tricky of Sprint. This is a huge cover up... I'm going to find a media outlet to run on story on the Sprint cover up. I wonder if this post will get deleted?

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Journeyman

iPhone 4S on 3G data network too slow to be useful

here is the email? do you see this post anywhere on here?Capture3.PNG

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Journeyman

iPhone 4S on 3G data network too slow to be useful

I have been with sprint since the HTC evo came out June 4 last year, I was coming from a very slow speed carrier called Metro Pcs which was all I was able to afford as a teen. Sprint was and still is the most smart choice anyone could do because the money you pay allow you to be free when using your phone, everyone else let you stuck with a smart phone that scream for data but you have to be careful not to pass the limit, like that I don't want a smart phone. Now like many others I upgraded my phone to the new iphone, I have signal where before I just dream to have, I haven't had yet a dropped call since the upgrade and I did had this issue for the first week I had the phone but now is solve. I'm a computer and networking support technician and studying network security specialist and the issue here is simple. Sprint network is overloaded in some parts and they are not in other places. If for example you have your wireless network at home and you don't secure it and all your neibordhood  use your connection your Internet will slow down. Sprint have to upgrade the capacity of their towers some of them are made to be use by 8k people and are been used now by 14k in some cases. if you want to test this out do the first thing I did to discard a software or hardware problem with the iphone wait till 2am and run a test you will see how fast sprint network is supposed to be. There is one thing also I would like to mention sprint average speed is 600kbps people if you are coming from at&t don't ask for their speed, if you have speeds above that don't came to complaint here and make a company look bad because you didn't do your homework before buying a phone with a carrier. I like Sprint because their affordability and all the good things they offer for such a nice price hopefully they invest on their tower upgrade before they feel the pain of bad reputation once that is build its hard to gain it back. My speeds now are 500kbps down which is what I use to have before the iphone and I think is a fair speed having in mind its unlimited also I did this speed test inside my house which is 13 floor high and only 3 bars at 1pm lunch time some times i over 1000kbps depending the time of the day (Miami 33125).

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GrandMaster

iPhone 4S on 3G data network too slow to be useful

which if you pull up the iphone4s data speeds on 3G youre right inside of what they said. 400-700kbps with peak rates up to 2mbps. all while on the sprint network.

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Journeyman

iPhone 4S on 3G data network too slow to be useful

Sprint gives Clearwire $1.6 billion golden parachute, lovers of WiMAX rejoice

http://www.engadget.com/2011/12/01/sprint-gives-clearwire-1-6-billion-golden-parachute-lovers-of/

Guys, does this help or hurt the situation at all?  What's this all about? They're throwing money around why not throw it on upgrading the network?

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