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iPhone 4S on 3G data network too slow to be useful

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Wizard

iPhone 4S on 3G data network too slow to be useful

Sprint has a lot of network data capacity upgrade in the Denver area planned in the next 6 month (I know 6 month is a long time). https://network.sprint.com/CO/Denver/ Hopefully a Sprint employee can give more info on when the improvement will be made.

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Journeyman

iPhone 4S on 3G data network too slow to be useful

Yeah seeing is believing ill believe it when I see it

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Wizard

Re: iPhone 4S on 3G data network too slow to be useful

I saw the upgrade difference in my area (Miami) about 5 month ago. Then when this tool came out my local tower had 1 voice upgrade, 2 data capacity, and 2 speed upgrade in the last 6 month. I did see the change if not I would not have post about it. I still understand your point hopefully you see it soon.

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Journeyman

Re: iPhone 4S on 3G data network too slow to be useful

only problem with that statement is this is a forum on the iPhone 4S, the iPhone 4S was not out 5 months ago.

In any case, if you are correct, then I hope they do something in my town cause its miserable.   61701

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Journeyman

Re: iPhone 4S on 3G data network too slow to be useful

IMG_0296[1].PNG

On hold with customer service. Been on hold for over 45 minutes. Continue to get the same statements: "It's a known issue that Sprint and Apple are looking into", "We are scheduling tower updates", "Somebodies looking at the towers"... No resolution.

One more time for the record... I would NOT recommend anyone moving to Sprint. I wish I had never signed a contract with them. I wish that I had been able to test my service at work before the 14 days was up. (Unexpected baby delivery 2 weeks early). The customer service and Sprints dealing with this issue has been frustrating. It seems like they just keep pointing you back and forth between technical and customer support until you give up in frustration.

I realize that this post may be deleted but I understand that is Sprint's right. I am posting to Sprint.com. But my hope is that other's that are considering Sprint would be diligent before making my same mistakes because of it.

381163 Views 1,747 Replies Latest reply: Nov 29, 2011 11:14 381163 Views 1,747 Replies Latest reply: Nov 29, 2011 11:14

I am in Troy, MI 48084 and get on average .30 Mbps from 8am to 6-7pm. BTW, not just an iPhone issue a coworker sitting next to me gets the same speeds on his Epic.

Still holding...

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And it continues:

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Over an hour and a half on hold and and two hours in total.

Guess I give up at this point. You win Sprint....

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Hanging up after being on hold for over two and a half hours. Let that be a warning to those considering Sprint. This is a sample of their customer service. Just one sample, but a sample. I'd love to hear other's war stories of being on hold.

Just blows my mind. How can ANY call center/customer service org allow a person to be on hold for over 2 hours? "Sorry it's been over an hour sir, can we get your number and call you back?" - that would have been nice. I so wanted to believe and support the little guy Sprint. I wanted to be your champion, your evangelist. I had hope in you. FAIL

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Journeyman

iPhone 4S on 3G data network too slow to be useful

No point really in even wasting your time.  There is nothing they can do because it is just plan and simply the sprint network's speed.  There might be some slight upgrades in different cities within the next year.  But at the end of the day it will not get much better. 

It might get better in the next two years because of the LTE network.  But also because people will be dipping out after their contract is expired.  If Sprint waived your ETF fee's how many would even stay?

And ofcourse they will delete these posts.  they have been and continue to do so.  Imagine how much people are complaining if they are going behind them and deleting them.  Its hard to inform yourself before signing up with sprint if they are just deleting the issues people are having.

Whatever.  You either continue to deal with it or go elsewhere.  I know I made the right choice

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Journeyman

Re: iPhone 4S on 3G data network too slow to be useful

Just for kicks I did 2 speed tests at 5:10 PM and 5:26 PM respectively.  The 5:10 one was outside my office building and the second one was inside the building.  Good results both times.  And 5 PM is a time where the connection is slower than usual judging by the other posts.

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Journeyman

iPhone 4S on 3G data network too slow to be useful

pic 003 is outside, pic 004 is inside

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Journeyman

Re: iPhone 4S on 3G data network too slow to be useful

I agree. If they would just take the phones back and we walk away amicably I would be satisfied. I'd even consider coming back once they have the LTE network up and running. In the mean time my goal is to inform others and become a greater liability to them as a disatisfied current customer than as a satisfied ex-customer. Fortunately I have ample data to back up my dissatisfaction. Hope to join you soon. 😃

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Wizard

Re: iPhone 4S on 3G data network too slow to be useful

You DO know that many Sprint iPhone users are NOT having problems, right? (Probably should have said "most"). I personally know two new Sprint 4S owners happy as pigs in ... ummm... mud. It's because the problems seem isolated to some iphones, some areas OR some iPhones in some areas (compounded) that Sprint has taken so long on this. Not really an excuse for them, as we are going on many weeks for this issue, but shows why it's complicated. If they know what the problems are they sure as hell haven't come out with any statements of explanation on the matter or let everyone know what exactly they are doing to fix it. Not a very good way to keep your customers if this is the precedent they want to set with their big iPhone coming out party.

lovesprint1 wrote:

No point really in even wasting your time.  There is nothing they can do because it is just plan and simply the sprint network's speed.  There might be some slight upgrades in different cities within the next year.  But at the end of the day it will not get much better. 

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Journeyman

Re: iPhone 4S on 3G data network too slow to be useful

The problems are more than they are less.  Its not the phones either.  Its the 3G network.  When my old HTC Hero, my new Iphone 4S, my wifes Samsung Epic, my Samsung Epic Touch (b4 the return) and my cousins Evo 3D are all getting around the same 3g data speeds of 100kbps to 500kbps.......this tells us its the network.

Im glad you or your friends have had no issues or having slow 3G.  Good for you.  We will never know how many people are having these issues and complaining because sprint deletes the posts and bans them.

By sprint even doing that, it shows they are serious complaints and they will do what they can to keep that info from getting out.

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Journeyman

Re: iPhone 4S on 3G data network too slow to be useful

It's funny that the phone Sprint heavily invests in to/bet their entire company in to, is the very same phone that comes back to break the company. Now they are losing more customers than ever - new and long time customer.

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