Wow.. I mean, I knew it wasn't just me having an issue LOL. But, WOW this is terrible. Ive had T-Mobile, AT&T, as well as Verizon. I signed with sprint becuase my wife had them for most of her life, and never had an issue. Ive had iPhones since the 3GS came out, and currently have the Sprint iPhone 4S. I work in the IT field and use my phone quite often to access remote locations and join/host conference calls with AT&T Connect. Unless I am at home, I almost NEVER can use the ATT Connect app, let alone send iMessages half the time. Additionally, I ONLY had Extended 3G or no signal in my home and down my street until i complained for 3 weeks, calling every other day, until i FINALLY got granted a Free Air Rave Device. I love my iPhone, It is probably my MOST used electronic device, ESPECIALLY for work. Im highly considering switching to android, which, keep in mind would require giving up ALL my backups, losing all my purchased apps, etc. Just so i can have a decent working phone. In all honesty, if i knew it was going to be THIS bad, I would've cancelled my contract when i had the chance. With these kind of slow speeds, I'm lucky to load basic HTML pages in safari, let alone do ANY kind of internet communication that requires a decent connection. I live in Metro-Detroit, and work in Southfield Michigan. At work, I've compared speeds with an ATT iPhone 4S (downloaded an app about 5x faster, as well as speed test being 5x faster). Ive compared with a galaxy S2, S3, AND S4 all on the sprint 3G network, with 4G disabled, every single one BLEW AWAY my iPhones speeds. I read into this before ever getting my iPhone with Sprint, but man.. I had NO IDEA how terrible the connection speeds really are. I mean.. COME ON Sprint. T-Mobile COMPLETELY re-vamped/re-configured their network to support the iPhone, they even configured/created a 3G+ (what they call it). Right before I signed with sprint, I was using an iPhone 4, factory unlocked to T-Mobile, with a no contract plan, becuase I was between carriers, and looking into signing a contract with my wife etc. My daily speedtests on T-Mobile, almost ANYWHERE, pulled about 3.0-15.0Mbps Down and about 1-3Mpbs UP. Sprint needs to get in the game, or their going to lose quite a bit of business. I have told ANYONE looking into getting a 4S with Sprint NOT TO DO IT. This is absolutely atrocious, and its occuring ALL over the United States. It's not a specific area, or upgrades/changes being made, it is the ENTIRE network. Don't expect anything more from a Sprint agent either, I've been transferred to wrong departments, hung up on, etc. I was not irate, nor even angry when I called, any of the times. This needs to be acknowledged, and changed ASAP Sprint. Whats the deal with this? This thread ALONE has 187 pages! 187 people just on this ONE link. There has to be thousands that are extremely dissappointed with their speeds. Let's get in the game!
I Have a fix, I recently said F-U.CK YOU SPRINT And switched to t mobile. T mobiles 3G is way faster then sprints, and with the switch came the iPhone 5 which has 4G LTE. But even in areas without t mobile is a lot faster then sprint.
Same here I still have to switch to wifi from time to time to watch a small video on youtube or even download an email completely. Sprint 3G service is dismal. I was recently in houston and surprisingly Sprint LTE service was available, though it wasn't full coverage but I felt a tad bit better knowing I had a decent connection. (19mbs down, 7mbs up). Once I came back to NY I was back on 3G snail speeds...................
I have been fighting with customer service on this issue for months now in Bowling Green KY & they don't care. I had one supervisor that told me 0.03 upload was still useable & that I didn't deserve no credit because it was still working. Do you know how long it would take to send out 3 emails with attachments at that rate? You call customer service & they tell you they have a new tool & take the addresses where you are having the problem at & somebody will call you back in the next 3 days. I am still waiting for 5 different call backs right now. They just tell you somebody will call you back to get you off the call. So what I do now is when I can't use the data on my phone, (WHICH IS ALL THE TIME THERE) I go to Best Buy & use there WiFi. And while I am there if I see anybody looking at a Sprint Phone I show them the data connection & how slow it is. Then I tell them about how bad customer service is. I have convinced many people to go with a different carrier after seeing what they won't be getting & hearing about how bad customer service will actually treat you.
Plus I have wrote Corporate 3 different times & they don't even respond. So that tells you right there they don't care about their customers at all.
I had the same problem as well. I called Sprint several times to report the issues in my area and never received a single call back. I have already wasted several hours on this issue, but nothing has been resolved. I was told that I signed the contract that states that "Service may be unavailable in your area", which makes no sense. I had good service until a month ago. Why would anyone want to sign up to service that doesn't work? I am ashamed to be a Sprint customer. I can't get out of my contract either....I am counting the days for it to end. What a sad way to go considering that I've been a Sprint customer for over a decade.
I actually got a call today on one of the letters I wrote today to corporate. And the person was trying to act like they were shocked that I was having a problem. Said they would research the issue & call me back in a few days. So we shall see if they actually come thru on that promise.
I'm not sure why they're pretending that they don't about the issues. It is a well known FACT that they network infrastructure is inadequate. So there is no point to pretend anymore. There are thousands of people calling in and posting online with their slow network speed issues. including myself.. and Im a new user. My problems started from the beginning and it was very apparent when I switched from ATT to Sprint. (i also had verizon before, i never had issues with them).
It just seems sprint doesn't care. So I think when all our contracts run out we should drop them! It would seem we would get better customer service but as long as people stay they will not care!
I'm going to get to the bottom of this. I am guessing Bryce383 is probably right, but I'm going to keep hawk-like track of the data over the next few days and and keep it posted on this blog: Sprint iPhone Data Frustration
http://sprintiphonedatafrustration.tumblr.com Feel free to post comments on my data or update with your own horror stories!
and of course the woman who called me & said she would call me back in a few days has never called. wonder why I think everybody who works for Sprint is a HUGE LIAR