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How to fix iPhone 5 3G Data Problems (Confirmed to work)

Journeyman

Re: How to fix iPhone 5 3G Data Problems (Confirmed to work)

Joe did you have no data at all? would this fix the problem where im constantly getting dropped down to the o edge network?

Journeyman

Re: How to fix iPhone 5 3G Data Problems (Confirmed to work)

For the rest of ya'll, please call 1-800-MY-APPLE and insist on getting the activation policy loaded.

I don't think I can give out the personal contact information for the senior rep any longer....I'm sure he doesn't want to be bombarded with desparate folks.

Journeyman

Re: How to fix iPhone 5 3G Data Problems (Confirmed to work)

I'll send you a PM with his e-mail.

Please send him your ICCID, MEID and Serial Number

Journeyman

Re: How to fix iPhone 5 3G Data Problems (Confirmed to work)

Can you do the same for me?  I just restored from itunes and now I have NO Service at all.

Journeyman

Re: How to fix iPhone 5 3G Data Problems (Confirmed to work)

I'll send you a PM with the apple contact.

Journeyman

Re: How to fix iPhone 5 3G Data Problems (Confirmed to work)

On the phone with apple and they're saying that its a Sprint issue once again.  The circle of perpetual torture continues yet again.

Journeyman

Re: How to fix iPhone 5 3G Data Problems (Confirmed to work)

It's not 1-800-REDACTED.  It's 1-800-MY-APPLE.   I'm not sure if the solution has filtered down first tier reps at Apple yet though. 

And it's activation profile linked to your serial number. This is something the carrier has no control over.

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Journeyman

Re: How to fix iPhone 5 3G Data Problems (Confirmed to work)

I was not able to get the phone to work after the restore and the number you listed comes out as invalid when I tried to dial it.

Journeyman

Re: How to fix iPhone 5 3G Data Problems (Confirmed to work)

Thank you thank you thank you!!!

I cannot tell you how much I appreciate your perserverance on sorting out this issue! I tried myself but could not deal with the frustration I encountered trying to communicate with Sprint's tier 1 tech support.

Just to confirm for everyone else, this DOES work. I did an iTunes restore, activated as a new phone, and only after confirming data was working, set up the phone from the back up. No call or email to Apple was necessary (Joe, you may want to redact that contact info as I suspect this poor guy who finally helped us is going to be inundated with pleas for help).

thanks again JoeFrosty!

Journeyman

Re: How to fix iPhone 5 3G Data Problems (Confirmed to work)

Ah, other folks beat me to it.

Well, turns out Apple probably updated their backend so a simple restore would fix it.  I would try the restore first, and if that does not work, call Apple to get the activation policy loaded (then factory reset).