cancel
Showing results for 
Search instead for 
Did you mean: 

How to fix iPhone 5 3G Data Problems (Confirmed to work)

Highlighted
Journeyman

How to fix iPhone 5 3G Data Problems (Confirmed to work)

We fixed the 3G problem on one of our iPhones this past Sunday.  I would've posted earlier, however, I was advised to wait until today to confirm that the fix works (and it has worked flawlessly since).  It turns out Apple never loaded the "activation policy" that links the serial number of your phone to work on the carrier on our phone.  This is not the same as the SIM lock and is something done on iPhones on their own internal system.

We finally reached a Sprint Tech (ky158151) whom had the foresight and acted on his inclination.  He called Apple on our behalf and was advised indeed the activation policy short.  The tech put the request in to load the activation policy on the phone.  After we got the confirmation that the policy has been loaded we performed a factory reset and set up the phone as new.  15 min later, VOILA! Data!

I would contact Apple first.  The senior rep that I dealth with (REDACTED) whom also can be reached at 1-877-REDACTED.

Please provide them your serial number, ICCID, MEID, as well as your phone number when you contact them to request loading the activation policy that's linked to your phone.

I really hope this fixes it for all of you out there.  The frustration going through this really was something.  I just cannot something like this actually fell through the cracks before shipment.

90 REPLIES 90
Highlighted
Journeyman

Ah, other folks beat me to it.

Well, turns out Apple probably updated their backend so a simple restore would fix it.  I would try the restore first, and if that does not work, call Apple to get the activation policy loaded (then factory reset).

Highlighted
Journeyman

Thank you thank you thank you!!!

I cannot tell you how much I appreciate your perserverance on sorting out this issue! I tried myself but could not deal with the frustration I encountered trying to communicate with Sprint's tier 1 tech support.

Just to confirm for everyone else, this DOES work. I did an iTunes restore, activated as a new phone, and only after confirming data was working, set up the phone from the back up. No call or email to Apple was necessary (Joe, you may want to redact that contact info as I suspect this poor guy who finally helped us is going to be inundated with pleas for help).

thanks again JoeFrosty!

Journeyman

I was not able to get the phone to work after the restore and the number you listed comes out as invalid when I tried to dial it.

Highlighted
Journeyman

It's not 1-800-REDACTED.  It's 1-800-MY-APPLE.   I'm not sure if the solution has filtered down first tier reps at Apple yet though. 

And it's activation profile linked to your serial number. This is something the carrier has no control over.

Highlighted
Journeyman

On the phone with apple and they're saying that its a Sprint issue once again.  The circle of perpetual torture continues yet again.

Highlighted
Journeyman

I'll send you a PM with the apple contact.

Highlighted
Journeyman

Can you do the same for me?  I just restored from itunes and now I have NO Service at all.

Highlighted
Journeyman

I'll send you a PM with his e-mail.

Please send him your ICCID, MEID and Serial Number

Highlighted
Journeyman

For the rest of ya'll, please call 1-800-MY-APPLE and insist on getting the activation policy loaded.

I don't think I can give out the personal contact information for the senior rep any longer....I'm sure he doesn't want to be bombarded with desparate folks.

Highlighted
Journeyman

Joe did you have no data at all? would this fix the problem where im constantly getting dropped down to the o edge network?

Highlighted
Journeyman

On phone with apple and they have no clue. I was told that it is a carrier issue. I told the tech/rep that it's a activation profile that is associated to the seral# of my iPhone and is it possibleo have it loaded or checked.  Being tod that sprint may need to do a reprovisioning of my line.

Tech stated that the profile can not be removed and reloaded. If the profile was not loaded, the iPhone would not have en activated at all.

Community News

Our Community is BACK!!
Hours of Operations are 7AM - 8PM CST. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat