cancel
Showing results for 
Search instead for 
Did you mean: 

I may be narrowing the Iphone 5 data problem...

Highlighted
Journeyman

I may be narrowing the Iphone 5 data problem...

I work with 2 people who have Sprint.... one has an Iphone 4 WITHOUT ios6, and her phone works perfectly and consistently.

the other updated her phone and says her data service is horrible lately and cannot even load the facebook app alot of the time since she got ios6.

here are pictures from my phone, all within 10 minutes of each other... i the exact same spot, at my desk.   I also work within 10-15 feet of the other 2 people mentioned in this post.   It seems like the problem could be related to ios6 not meshing well with sprints towers. The whole reason i got sprint was because i had asked them about their service and they both said it was great before the ios6 update. Now my question still is, is it Apple's fault.... or Sprints?   Im really not sure who to bug.

6 REPLIES 6
Highlighted
Sprint Employee

Thank you stevejarek, I'm having somebody look into this, and I will let you know what I find.

No longer working Community Response.
Highlighted
Journeyman

sprints data network has officially stopped communicating with my iphone.   I am on my computer now typing this. I have not been able to open A SINGLE WEBPAGE in over 2 hours, even though my phone says 3G at the top!   it also keeps switching down to the little circle, and sometimes will show LTE for a second. It has to be sprints network!  There is no way a phone will have 10 MBPS download and then have 0 for 2 hours.

hello verizon, here i come, Sprint has until Friday morning (when i dont work) to have my phone working properly.

Highlighted
Journeyman

it gets better... notice the service on my iphone 5 on the left.... not even in a case

right next to my co-workers iphone 4s in a lifeproof case.... she gets better service

http://i19.photobucket.com/albums/b200/xxsjxx1/photo-6.jpg

Highlighted
Journeyman

Same problem here .. did the update, took the sim card out,  did everything.. went to the store the guy didn’t new anything u had to show him the usage page with the 3g usage to 0 he send me to the apple store.. ..I’m tire of sprint.. i will return my phone tomorrow 4 years I think now with sprint… first phone blackberry .. then nexus s  .. what’s the deal with the

Most of those test were in front of the sprint store on 42 and 6 NY

Att here we come.. i check my usage and i can get the 5 gig share plan for the same i pay here for "unlimited" for my 3 units,,, i have 3 bars but the service is lame...

image (1).pngimage.pngUntitled.png

Highlighted
Journeyman

hummm weird....... is fix after i spoke with sprint via chat... here is the chat..

Chat ID: 733330703969023288







Customer:
Customer Name:xxxxxxxxxxxxxx
EMAIL: xxxxxxxxxxx
Phone Number: xxxxxxxxx
Chat Reason: I was wondering why under my sprint web page if i go to detailed usage and i go to data/others there is no data since 9/21
Passcode: xxxxx


Kavin G: All agents are currently busy, please hold while we estimate your wait time.

Kavin G: Thank you for waiting, you're in our Chat queue in position 1. We will connect you to a specialist soon.

Kavin G: Thank you for waiting, you're in our Chat queue in position 1. We will connect you to a specialist soon.

Kavin G: Thank you for waiting, you're in our Chat queue in position 1. We will connect you to a specialist soon.

Kavin G: Thank you for waiting, you're in our Chat queue in position 1. We will connect you to a specialist soon.

Kavin G: Let's move this chat and make it a window of its own. It will enable you to view other Web pages while we chat.

Simply click the white Yes button below now.#


Kavin G: Moving this chat window helps ensure our chat remains active even if you move to a different page on the website. Please click on the white Yes button below now.

Kavin G: Thanks for moving the chat window.

Kavin G: Can you please provide a little more clarification on your question?

Customer: im under my sprint account on the website.

Customer: if i go to detail usage

Customer: under my phone xxxxxxxxxx

Customer: and fron there i select data/others detail

Customer: its show me this

Customer: Sprint 3G Data - 09/21 to current (xxxxxxxxxxxxxxx)
Used
1KB / Unlimited
Remaining
Unlimited


Customer: so since 9/21 i have not use 3g data?

Customer: before 9/21

Customer: Sprint 3G Data - 09/13 to 09/21 (xxxxxxxxxxx)
Used
268,261KB / Unlimited
Remaining
Unlimited


Kavin G: Please allow me a few moments.

Customer: i want to now how much 3g data i have used since 9/21

Kavin G: Thank you for your patience, I will have the information shortly.

Kavin G: Thank you for waiting.

Kavin G: Please confirm, are you using the data services on roaming?

Customer: yup is activate but... since 9/21 it also says 0

Customer: Sprint 3G Data Roaming - 09/21 to current (xxxxxxxxxxxxxx)
Used
0KB / Unlimited
Remaining
Unlimited


Customer: before 9/21

Customer: Sprint 4G Data - 09/13 to 09/21 (xxxxxxxxxxxxxx)
Used
43,499KB / Unlimited
Remaining
Unlimited


Kavin G: Elvis, if you are using the data services in roaming then it will take time to get update on account.

Kavin G: Be assured, your plan includes unlimited data and you will not charge anything for using the data services.

Customer: Well again why there is o on the sprint data transfer since 9/21 and how much data i have consume since 9/21

Customer: that is my question

Kavin G: Are you concerned for the line xxx-xxx-xxx?

Customer: yup

Kavin G: I went through your account details and verified there is no such data were used 09/21.

Kavin G: *after 09/21.

Customer: rigth.. but i been surfing the web and watching videos... i work right across a sprint store on NYC.. so i not roaming.. im on sprint network

Kavin G: Due to our system delay, usage is not updated on your account yet.

Kavin G: You can be assured, there will be no charges on next bill for the data usage.

Customer: hummm do you have any time frame on when this will get updated? i know there will be no charge.. the problem is that the iphone 5 on 3g is slower than a dial up modem... so i was going to the store tomorrow to return the phone.

Kavin G: It should update within 24 to 48 hours. As you are facing issues with the data speed therefore, I am refreshing the services on your phone.

Kavin G: Please turn off your phone and let me know once done.

Kavin G: This refresh should fix the issue.

Customer: yup is slower than my nexus s 4g

Customer: let hope i been doing speed test all afternoon

Kavin G: Is your iPhone off now?

Customer: nopew

Kavin G: Please confirm, once your phone is off.

Customer: is off

Kavin G: Thanks.

Kavin G: Thanks for your time and patience.

Kavin G: I have reconfigured the phone services and refreshed the device remotely for you.

Kavin G: Please turn on your iPhone now.

Customer: ok

Customer: its turning

Kavin G: Okay.

Kavin G: Once your phone is back on, please try to access the data and share the status with me.

Customer: lol now its worst it says no service... wait.. is back on to 3g

Customer: let me see

Kavin G: Okay.

Kavin G: Is it working now?

Customer: mm it went up a little now is 44.1kb/s down and 68 kb/s ... but you cant compare that with any of the other 3g carriers network... that is like dial up modem that is 56.6 kb/s im still doing test

Kavin G: Elvis, as we just reconfigured the phone services therefore, it may take sometime to get provisioned completely.

Kavin G: Be assured, it should be fix.

Customer: ok dont worry thatnk for the help if by tomorrow afternoon still the same i will stop by the sprint store close to the office

Kavin G: Sure. I am adding the detailed note on your account.

Kavin G: Is there anything else I can assist you with today?

Customer: nope

Customer: thanks.!

Kavin G: Thank you for choosing Sprint. We appreciate your business. You?ll receive an email transcript of our chat within a couple of hours.

Kavin G: It's been such a wonderful assisting to a valuable and understanding customer like you. Have a great time!!!

After i woke up this morning it was fix and now on my sprint page look like there is 3g data on the usage page... .. go figure...

Untitled2.png

Community News

Our Community is BACK!!
Hours of Operations are 7AM - 8PM CST. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat