I was robbed at gunpoint on the subway of NYC, any help from a sprint official is welcome.
Wednesday May 17th, 2013 i was robbed at gunpoint for my iphone 5. Noticing that the crook had a real loaded gun i feared for my life and gave up my device. I called asurion because i do have insurance. they told me i still had to pay $200 for my phone regardless if i have a police report. i tried tracking my phone but the crook turned it off therefore, it could not be located. i think its absurd that i can't use my police report to acquire a new iPhone without paying because it wasnt my fault i was robbed and nearly killed for the device. Everyone else i heard of who has sprint used a police report and got a brand new phone so whats the problem??? please help.