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IPhone 5C will not receive the Sprint signal.

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Journeyman

IPhone 5C will not receive the Sprint signal.

My IPnone 5C keeps endlessly searching for a signal, but doesn't receive the Sprint signal.  All the other cell phones in our family plan receive the Sprint signal fine.  I tryed a soft reset to no avail.

1 REPLY 1
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Master

RMMBM

I apologize for the trouble you're experiencing with the services on your device. Please try resetting the network settings by going to Settings>General>Reset>Reset Network Settings. The phone will restart. Then do a service update by dialing ##873283# and press call. Let me know if this helps. I look forward to hearing back from you so we can be sure to get this resolved.

Desiree
Sprint Social Care
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