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IPhone is searching and wont make calls

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Journeyman

IPhone is searching and wont make calls

After doing a ##update# advised by a sprint worker my phone is now searching and wont make calls.  I cant even do a hard reset as it says that the phone cant be deregistered at this time.  Any others having this problem?

2 REPLIES 2
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Master







Rongj, 

Thank you for posting. I am sorry to hear of the issue you are having with the phone connecting after doing the data profile update.  Is it not getting a signal at all? Please provide your zip code so I can check your towers. Have you also tried turning your phone completely off waiting a few moments and then turning it back on?  Please let us know.

Thank you,

Anthony
Social Care Team  




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Journeyman

Yes having the same problem with sons iphone 7 been jumping through sprints hoops for 3 weeks ,just spent 3 hours in sprint store where they tried to do a software upgrade now the phone is froze and wont do anything,tried to get store to send it in a give me a loaner,but of course they don't have a loaner,customer service is terrible i have been a customer over 10 years and am not satisfied with the answers i keep getting 

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