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Iphone 5 failing to send SMS MMS not able to delivered

17 REPLIES
Journeyman

Re: Iphone 5 failing to send SMS MMS not able to delivered

The LTE should be up and running late spring.. we should have better service by then. I know this sucks. they start work on a tower and have to wait for other companies to come finish it. A lot of people left verizon when they were updating their network and now all is good with Verizon again., also depending on where you live is huge.

Journeyman

Re: Iphone 5 failing to send SMS MMS not able to delivered

I am having the same issue..it was fine but I could not get calls so I got that fixed and now I can not send texts to non iphone users. Is there a fix yet?? anyone?? I have been to the store and on chat ..no resolution

Journeyman

Re: Iphone 5 failing to send SMS MMS not able to delivered

I Switched in oct from Verizon for 17 years!  I got the iPhone 5 and I previously had the 4 with Verizon.  My husband has the galaxy 3.  He has no issues but I can't upload pics to Facebook.  My email says "saved to outbox" and I can't send picture messages.  I went to store and the guys response " u r not the only one with this problem.  Go back to Android".  Several friends have the 5 on other networks and they have no issue.  I'm very disappointed in Sprint service and I only switched to save money.  Well I guess u get what u pay for.

Journeyman

Re: Iphone 5 failing to send SMS MMS not able to delivered

valpochile2010 wrote:

Hey everyone,

Is anyone having problems with sending regular text messages or picture messages with Iphone 5? Lately my phone wont do that so I am getting tired of not being able to send pictures. Can anyone help me solve this problem???

Same exact thing here for the last month and I even got a new phone last week because my screen cracked. Multiple calls to sprint w/ no resolve...i was told today by sprint it's an Apple issue only problem I have with that is i know at least a dozen people w/ these phones on other networks and they are all telling me i'm crazy as they have no problems. Ashame, my old evo 4G worked great for 2+ years, I'm giving it a few more weeks then i think Sprint needs to swap me out of this phone for an Android if they can't correct the problem...i'm holding up  to my end of the contract every month like I've done for the last 12+ years.

Journeyman

Re: Iphone 5 failing to send SMS MMS not able to delivered

Did your problem ever get fixed? I just got an Iphone 5 yesterday and it won't send any pictures via text messages.. I can receive them, but when I go to send them the "sending" bar reaches about 90% then stops and the picture won't go through.

Journeyman

Re: Iphone 5 failing to send SMS MMS not able to delivered

I think what we should all do is start filing report with the BBB, as well as the the local state attorney generals office . I have a 2 year contract extension based on the horrible iPhone 5 . I pay my bill on time so I honored my end of the bargain and sprint hasent.

Wizard

Re: Iphone 5 failing to send SMS MMS not able to delivered

mrcminnesota wrote:

Fergeie_B: thanks for this info. FYI, I did turn off LTE in the settings (as suggested in previous discussion) but hope that I can turn it back on as LTE is coming to the Minneapolis/St Paul area. I have the latest version (6.0.1)

My issue has been "failed message" error but they actually went through.. I am still able to access/send gmail,  outlook express (on Safari), etc. I have to say that I am not experiencing the issues that others have reported about data (and I hope I don't ). I have been a Sprint customer since 1999 - I know there are pains along the way with updates/changes, etc but that is life.

It's my pleasure to assist you with your issue.  Your symptoms are part of the known issue with the iPhone 5 and SMS.  The fix will be released in the next software update.  We certainly appreciate your patience.

Sincerely

Fergie_B

Sprint Technical Support
Community Hours: 9am-2pm CST Sunday-Wednesday

Wizard

Re: Iphone 5 failing to send SMS MMS not able to delivered

Iphone5 wrote:

Hello fergie,

Thank you for replying to our problems. I have the same problem i can receive sms over my iphone 5 but i cannot send any. I can make phone call just fine too.

When i bought my iphone5 from sprint they said it's unlocked and i would be able to use it on different networks internationally. So if apple/sprint manage to fix this issue please let us know because it's really frustrating.

Thank you

Chris

I apologize for my delayed response.  If you are experiencing issues receiving text messages internationally, I would recommend contacting our Worldwide Care team for assistance with this.  That is a completely different issue than our domestic SMS issue. Here is a link to our Worldwide Care chat team for assistance with our issue.

Sincerely

Fergie_B

Sprint Technical Support
Community Hours: 9am-2pm CST Sunday-Wednesday

Wizard

Re: Iphone 5 failing to send SMS MMS not able to delivered

philipsimolo wrote:

I am not only having that problem, but starting today I can no longer send email.  I keep getting a message saying that says, "A copy has been placed in your Outbox.  The sender address (my email address.net) was rejected by the server."  I haven't changed anything on my phone and until today have had no issues with email.  I can receive email.  I can send email from my pc using the same email account.  What is going on???

philipsimolo,

I'm very sorry to hear that you're experiencing issues sending email.  First, let me apologize for my delayed response.  As you can imagine, I have many emails that I respond to daily.  The error that you are receiving is indicative of a possible change in server settings from your email provider.  What kind of email are you using?  Gmail?  Yahoo?  An email address from your internet service provider or company?  One way or another, I would recommend contacting the provider for your email address to confirm the correct outgoing server settings.  They may have changed a port, a username, etc..

Sincerely

Fergie_B

Sprint Technical Support
Community Hours: 9am-2pm CST Sunday-Wednesday

Re: Iphone 5 failing to send SMS MMS not able to delivered

Fergeie_B: thanks for this info. FYI, I did turn off LTE in the settings (as suggested in previous discussion) but hope that I can turn it back on as LTE is coming to the Minneapolis/St Paul area. I have the latest version (6.0.1)

My issue has been "failed message" error but they actually went through.. I am still able to access/send gmail,  outlook express (on Safari), etc. I have to say that I am not experiencing the issues that others have reported about data (and I hope I don't ). I have been a Sprint customer since 1999 - I know there are pains along the way with updates/changes, etc but that is life.