I have been unable to pass data (email, internet, etc) since the iOS 7 update. Also just went to iOS 7.0.2. It works fine in LTE. If I am in 3G or 1X I get zero data. I can make calls and text (but not MMS). It does work with wifi, but not 3G or 1X. Been in four different cities last few weeks, problem persists. Went into sprint store and they said I had the "authentication issue" and made an appointment at the Apple store and swapped it out. New phone, same issues. Definitely on Sprint service end (or an issue with Sprint and iOS7). I have tried to update the PRL (##UPDATE#) and or clear the network settings and no help. If I am on wifi, it does update the PRL, issue remains. If I am on 3G or 1X the update fails and when I try to get email or internet it says "can not activate cellular data network." Given that LTE coverage is spotty at best in most major cities I travel to, my previously decent iPhone 5 is now no more than a glorified iPod. Any ideas???
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Apple replaced my wife's phone but wouldn't let us leave the store until it had the newest software. Needless to say, it is not working even with a new phone. Next step is a SIM replacement.
Thanks BJP for the detailed steps. I will mention that to the apple tech when I seem them at the store this Sunday.
Sprint really is TERRIBLE. So after I called numerous times to tech support, international support, and customer service, and after being hung up on multiple times, and after going through numerous similar mind numbing trouble shooting steps, at the end all they could tell me was to go to a Sprint repair store. So I went. I ended up going to THREE in one night! The first store couldn't help me because they didn't have any sim cards in stock. I HAD TO ASK THEM to call other stores to see if they had any. One was found. The gentlemen was helpful at the second store but he only had one micro sim and it was not compatible with my phone. Although he did try the same trouble shooting steps, the issue could not be resolved (more time wasted that I will never get back). After leaving that store, I decided to call a third store, an associate stated that even if they had one they could not use it for my issue. I asked to confirm since it was done before and she placed me on hold. I decided to take the 20 minute drive while I was on hold to the store. Low and behold she never came back on (i kept hearing the hold music). When a store associate asked if they could help me, I pointed to the phone and said "sure, you know I've been on the phone for 30 minutes, that's me on hold". Amazingly, no one came up to apologize and to say who it was. Again, there was nothing that they could do. Tonight, I called to cancel my service since I was at a competitor's store to acquire my account number. The customer service rep asked why I needed my account number. I replied with "to cancel my service". She immediately hung up on me after that. I called back again, was placed on hold for 20 minutes so that I could be transferred to speak to an account specialist. She was badgering me not to cancel and was stating that she would like to now assist me. I had to ask 5 TIMES for my account number! Seriously SPRINT! Your network is terrible as it is so I would think you would focus on better customer service. And don't think that prior customers will come back after your Notwork Vision project completes with the way you currently treat them! You can have the best network around, but if your customer service isn't there, they will not come. Tonight I finally broke the abusive relationship with this carrier and actually have better and reliable network services (25mbps download on LTE) than Sprint (~3mbps on LTE). Sure I'm paying a little more, but that's the premium you pay for a higher quality product. Oh and by the way, my new iPhone 5s comes already unlocked for international use... bye bye Sprint. Word of mouth advertising is a very powerful thing...
So I got my new phone today from apple. It was on ios 6.1.4. Set it up as a new iphone. I confirmed that 3G worked... It did as expected. I took it home and on my wifi upgraded to 7.0.3. After the update I checked to see if 3G worked and while it took a while to connect initially it did and worked. From there I restored from backup and the 3G is still currently working! Thanks BJP!
Btw I reused my SIM card. Apple guy said he only saw 1 sprint customer with same problem. I did have to take my new iphone to the sprint store since the sprint website was having issues. Got to sprint and they promptly were blaming apple. Ugh. Hope this helps people. I'm still going to expect some compensation from all my time wasted on this and has wasted! If not I WILL be leaving sprint when my contract is done.
I'm just about ready to cancel all five lines of service and move to a new provider. It's one thing to have a network problem for a few days or a week, but to be completely without cellular data for over a month and get no response, assistance, or actual help from Sprint - it's a joke. I've dealt with poor service from every wireless provider, but this is nearing the worst.
I've been spreading this around social media. I'd feel sorry for any poor sap that buys an iPhone5 on Sprint excited about unlimited data only to receive......none.
Yeah, I transferred my SIM card too, so as far as I can tell it's not the SIM card and once the device is replaced it works on 6.1.4 and 7.0.3, so it's not the network. Which means it's an Apple software or hardware (or both) issue. So I called Sprint today and asked for a small credit anyway. As much because I was upset the Sprint surcharges on my last two bills have increased each month as because of this data issue. After about 10 minutes on the phone I was given an $11 1-time credit. I figure that's fair for Sprints part. I really think it should be Apple reimbursing us anyway.
So I have had a few people PM me saying they have not heard back from me. I know of at least two people that it seems there may have been an issue with my PM that I sent back. If you have not gotten a response back to me via PM, will you please shoot me a PM? Again, as you can imagine, I have been over run with PMs on this issue. I believe I have caught back up, and want to make sure I have not overlooked any PMs.
I also pushed for another update from our device team. The last update that I got was that they are looking at all the tickets and working with Apple on the issue. I see, from at least a few people, that the issue does seem to be getting better. I will let you know if I hear anything else.
Sprint Social Care
i tried your steps but it did not make any difference. After the erase all data, the phone booted. But I got the dreaded 1x.
. I got a new phone, new SIM card too but no change. Only thing left is to wait for Apple. Gesh. The waiting game...
I am here to report on my current situation.
It seems that a new iphone 5 has fixed my issue. I have given it a week now with the "new" phone and have acutally had better signal than the old one. I am getting LTE where I wasn't before, and the 1 or 2 times I have seen 1x pop up it switches right over to 3g and works fine.
I will keep an eye on this and update everyone if there becomes another issue.
I unfortunately will be still switching carriers still, but am glad I have a working phone until then!
Can you confirm which version of iOS you are currently on? And what was the path to get there w/ working 3g?
(ie: iOS 7.0.3 derived from new iPhone5 on iOS 6.1.4 upgraded to 7.0.3 with no backup restored.)
I was having some issues with my iPhone 5, none of which had anything to do with carrier service, and Apple replaced it (just this past Saturday). Ever since I activated this phone (and all software has been updated to ios7) , I have had the exact same issue people are talking about here. My service vasciallates nonstop between 3G and 1x, sucking battery power and making it impossible for me to text or get Internet service - often times when I truly need the connection. This is a serious problem.
Can you tell me what I should do to fix this? What IS the problem? I need to get this right yesterday.
We're still holding out hope of a solution from Apple being pushed by Sprint. I heard talk that there is a 7.0.4 update soon and a 7.1 update in the works from Apple. Weather either of these will fix the issue we are all having remains to be seen.
Last weekend we exchanged our troubled iPhone5 at the Sprint store for a refurb. It had iOS 6.1.4 on it. We verified 3G worked, went home, upgraded straight to 7.0.3 and verified that worked, and then restored the backup from iCloud. 3G still appears to work (I haven't had a chance to test it myself, but my girlfriend says her phone is less troublesome when she's away from WiFi). Hopefully this resolves our problem, but it's still ridiculous to have gone that long without data and to have so little response from Sprint.
And of course, now I'm dreading any potential iPhone5 updates.