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No data when phone is in 1x mode

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Journeyman

No data when phone is in 1x mode

I have looked through the discussions and it appears that several people have this problem, yet Sprint has not provided a solution. I need a direct answer because I am tired of paying for unlimited data when I have NO access to data during the day. My phone is contantly on 1x and will occassionally go to 3G while I'm at work.

What is the fix for this?  I have done  network reset, ##UPDATE#, and powered off an on. Nothing works. I need to be able to access my email, etc during the day.

Zip 30318 Atlanta

Please advise.

3 REPLIES 3
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Master

KROSZELLE01,

Thank you for reaching out to us with your concern. To begin, may I ask if this happens everywhere you go with the device, or just in certain areas? Please let me know.


Sincerely,

KC
Sprint Social Care
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Journeyman

Just certain areas.

Highlighted
Master

KROSZELLE01,

Can I please get the cross streets and zips for those locations? I will then research the Network in those areas for you to see what could be causing this.


Thank you,

KC
Sprint Social Care
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