It requires a "ticket" in that Sprint has to send the request to Apple and it is Apple that unlocks the phone. The last CSR I spoke with said Apple is getting hammered with requests right now which is why it is taking so long.
I just did another restore and I didn't get any message saying my phone was unlocked. I tried my IMEI in the site Raj posted and it says my phone is unlocked... however it also says my warranty has expired (shortest warranty ever...) The CSR I spoke with said he will call back tomorrow and I will get him to check the status of my phone.
@shift: It sounds like you spoke with a manager that didn't know what he was talking about. If you look on the previous page I posted an 888 number that will connect you to the people at Sprint that can get your phone unlocked. I had no problems and was asked no questions (of course, I don't know yet if my phone is unlocked).
I get that too, but it's not unlocked.
When Sprint unlocks the iPhone 5, it's not for use on US GSM carriers. They unlock it for use on international GSM carriers they are partners with. Such is the sad truth. I was thinking they would do the same as Verizon, but I was naive. I called Sprint and got into a pretty heated discussion with a manager on how they don't unlock it and how Verizon is essentially "screwing their customers." Also, he flatly denied unlocking my phone, even for international travel, without giving a reason. He also questioned me, quite aggressively, why I wanted my phone unlocked...
Yea, that entire exchange left a bad taste in my mouth, but whatever. It was never a dealbreaker for me.
Anyway, I hope that clarifies some more for any interested parties.
i just called to sprint to have my iphone 5 unlocked for international use..
thwy told me they had to write a ticket to get the phone unlocked ?? i was like what she said that all iphone 5 require a ticket
new policy i quess i wish my iphone 5 would be unlocked to when my contract is up i can get top dollar and still remain a sprint customer.
will see what happens i might have to switch to verizon to get a unlocked phone.\
also the rep from sprint said that even and you have the unlock and your contract ends they can locked it again.
i think that is so wrong cause if you fulfilled your contact obligation they should allow us to leave with unlocked phones or sell for a better price
will see what the future holds for sprint ??
I purchased my 32gb iphone 5 from bestbuy under sprint. I went to the Imei checker website that Raj01Raj posted:
Put in my IMEI and it says my iphone is unlocked. I have never requested for an unlock from sprint though.
Sprint does allow you to unlock your phone but they might have some difficulties since the iPhone 5 is so new. I did a restore on my 5 but Sprint is unable to see if my phone is unlocked or not (they got an error message). They put out a ticket and will call me back tomorrow to let me know the status and if I have to do another restore. I unlocked my 4S a month ago and it worked perfectly when I went to Asia. Also works in Europe. I never got any message "...your phone is now unlocked" once the restore was completed on my 4S or recently on my 5. Once I restored I called Sprint international CSR and asked them to confirm the status of my phone. They confirmed that it was unlocked and I was good to go. Be careful and ask the CSR to check the "STATUS" and not send in a request. If they accidently send a request, your phone is locked again until you do the restore.
It has only been ~4 hours since I put in the request and they told me to check in 6-8 hours, so nothing yet.
And just to confirm... do I have to do anything special? The CSR said "you just have to log on to iTunes" and I would be walked through the rest of the procedure, but now I'm thinking I should have asked for more details... When I think it is time, what exactly should I do???
That is wierd because they did not even asked me why i needed to unlock. They put the unlocking request right away. Now its another thing that I am not sure if it is going to work or not.
@Monika - I did complete restore and then back up from restore. Did you try unlocking your phone?
@Ksuderman - Did you tried unlocking ? if So did you get the message ' congratulations your phone is now unlocked;
I had no problem getting sprint to agree to putting in a request to have my iPhone 5 unlocked for international travel. However, when I restore my phone (now 5 days later) I am not getting a "congratulations, your phone has been unlocked."
I tried contacting sprint's international line again to ask why that was, and was told they're not unlocking them, but didn't tell me why mine didn't unlock despite the request being put in. I'd love to know if you guys are having better luck than I am.