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Sprint's iPhone 5 Unlock Policy

Journeyman

Re: Sprint's iPhone 5 Unlock Policy

I get that too, but it's not unlocked.

When Sprint unlocks the iPhone 5, it's not for use on US GSM carriers. They unlock it for use on international GSM carriers they are partners with. Such is the sad truth. I was thinking they would do the same as Verizon, but I was naive. I called Sprint and got into a pretty heated discussion with a manager on how they don't unlock it and how Verizon is essentially "screwing their customers." Also, he flatly denied unlocking my phone, even for international travel, without giving a reason. He also questioned me, quite aggressively, why I wanted my phone unlocked...

Yea, that entire exchange left a bad taste in my mouth, but whatever. It was never a dealbreaker for me.

Anyway, I hope that clarifies some more for any interested parties.

Journeyman

Re: Sprint's iPhone 5 Unlock Policy

It requires a "ticket" in that Sprint has to send the request to Apple and it is Apple that unlocks the phone. The last CSR I spoke with said Apple is getting hammered with requests right now which is why it is taking so long.

I just did another restore and I didn't get any message saying my phone was unlocked.  I tried my IMEI in the site Raj posted and it says my phone is unlocked... however it also says my warranty has expired (shortest warranty ever...)  The CSR I spoke with said he will call back tomorrow and I will get him to check the status of my phone.

@shift: It sounds like you spoke with a manager that didn't know what he was talking about.  If you look on the previous page I posted an 888 number that will connect you to the people at Sprint that can get your phone unlocked. I had no problems and was asked no questions (of course, I don't know yet if my phone is unlocked).

Journeyman

Re: Sprint's iPhone 5 Unlock Policy

Would love to see if anyone can confirm that an unlocked Sprint iPhone 5 will work with At&t or TMobile sim card. I know that the Sprint iphone 4s would not accept US sim cards.

Journeyman

Re: Sprint's iPhone 5 Unlock Policy

I requsted my iphone 5 to be unlocked a few days ago through sprint.  They appoved the request and told me to wait 24 hours before plugging into itunes and restoring. I waited the 24 hours and then did the restore. I did NOT get the congratulations message from itunes after restoring. I called sprint back and told them this.  They said their system is showing my iphone as unlocked.  I then tried a ATT nano sim from another iphone 5 into my sprint iphone 5 to test it out. The phone displayed the 4G symbol and bars of service however the phone showed a popup message saying "not a valid sim". Im not sure exactly what this means, and I really didnt have time to mess with it.  I also only requested the phone to be unlocked for international travel if that matters. I have not ran my imei through the sim unlock checker yet.

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Journeyman

Re: Sprint's iPhone 5 Unlock Policy

When I spoke with sprint they informed me that so many people have put in a request that apple has yet to complete all of them I'm supposed to receive a follow up call this afternoon. I will let you all know what I find out.

Journeyman

Re: Sprint's iPhone 5 Unlock Policy

I too did the same check, and mine says unlocked too.  I tested it too with some of the other numbers that were posted at the bottom of the page, and most of those were locked.

I ordered mine directly from Sprint and got it on launch day.

Journeyman

Re: Sprint's iPhone 5 Unlock Policy

Has anyone who has recently requested their iPhone 5 to be unlocked actually got it done or got it validated somehow?  I too requested my phone to be unlocked and they submitted a ticket no problem.  I got an email confirming to restore my iPhone after 24 hours to complete the unlock process.  Three days later, I restored the iPhone and didn't get the "Congratulations, your iPhone has been unlocked" message.

Now, I saw one poster saying that we don't necessarily get that message.  Is that true?  Can any of you confirm that this is actually the case?  I'm just wondering if I should even bother to restore the phone again or is my phone really already unlocked for international GSM SIM use now.

Journeyman

Re: Sprint's iPhone 5 Unlock Policy

Well, I called in today to check on the status of my unlock and the Sprint CSR said that my phone was not showing as unlocked (actually she said she was getting an error). So she put in the unlock request again and said she would call back in 1-2 hours.  I restored my phone from iTunes, but didn't get a "Congratulations" message.  However, the CSR just called back and said my phone is now showing as unlocked in the database.  I am tempted to see if I can order a SIM from Roger's in Canada to test with; I don't want to have to troubleshoot this while out of the country.

I suspect we don't get a message in iTunes as the phone is not completely unlocked, just unlocked for foreign carriers.

Journeyman

Re: Sprint's iPhone 5 Unlock Policy

Interesting.  Thanks.

I'll also follow up with the Sprint Worldwide Customer Service chat to confirm what you've stated and I'll post back here.

By the way, if you do indeed get a SIM from Canada, please let us know if it is working for you even with not getting the "Congratulations" message.

Journeyman

Re: Sprint's iPhone 5 Unlock Policy

Here's the reply I got.

Dear Sprint customer,


Thank you for contacting Sprint Worldwide. I have accessed your account and I do see that the unlock was successfully pushed to your device so you will have no problem using a 3rd party Nano SIM. The iPhone 5s are being unlocked manually at this time so you may not receive that automated message about the unlock.


If you have any further questions please do not hesitate to contact us via email, phone or chat. Thank you for choosing Sprint WorldWide.

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