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Sprint's iPhone 5 Unlock Policy

Journeyman

Re: Sprint's iPhone 5 Unlock Policy

When I spoke with sprint they informed me that so many people have put in a request that apple has yet to complete all of them I'm supposed to receive a follow up call this afternoon. I will let you all know what I find out.

Journeyman

Re: Sprint's iPhone 5 Unlock Policy

I too did the same check, and mine says unlocked too.  I tested it too with some of the other numbers that were posted at the bottom of the page, and most of those were locked.

I ordered mine directly from Sprint and got it on launch day.

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Journeyman

Re: Sprint's iPhone 5 Unlock Policy

Has anyone who has recently requested their iPhone 5 to be unlocked actually got it done or got it validated somehow?  I too requested my phone to be unlocked and they submitted a ticket no problem.  I got an email confirming to restore my iPhone after 24 hours to complete the unlock process.  Three days later, I restored the iPhone and didn't get the "Congratulations, your iPhone has been unlocked" message.

Now, I saw one poster saying that we don't necessarily get that message.  Is that true?  Can any of you confirm that this is actually the case?  I'm just wondering if I should even bother to restore the phone again or is my phone really already unlocked for international GSM SIM use now.

Journeyman

Re: Sprint's iPhone 5 Unlock Policy

Well, I called in today to check on the status of my unlock and the Sprint CSR said that my phone was not showing as unlocked (actually she said she was getting an error). So she put in the unlock request again and said she would call back in 1-2 hours.  I restored my phone from iTunes, but didn't get a "Congratulations" message.  However, the CSR just called back and said my phone is now showing as unlocked in the database.  I am tempted to see if I can order a SIM from Roger's in Canada to test with; I don't want to have to troubleshoot this while out of the country.

I suspect we don't get a message in iTunes as the phone is not completely unlocked, just unlocked for foreign carriers.

Journeyman

Re: Sprint's iPhone 5 Unlock Policy

Interesting.  Thanks.

I'll also follow up with the Sprint Worldwide Customer Service chat to confirm what you've stated and I'll post back here.

By the way, if you do indeed get a SIM from Canada, please let us know if it is working for you even with not getting the "Congratulations" message.

Journeyman

Re: Sprint's iPhone 5 Unlock Policy

Here's the reply I got.

Dear Sprint customer,


Thank you for contacting Sprint Worldwide. I have accessed your account and I do see that the unlock was successfully pushed to your device so you will have no problem using a 3rd party Nano SIM. The iPhone 5s are being unlocked manually at this time so you may not receive that automated message about the unlock.


If you have any further questions please do not hesitate to contact us via email, phone or chat. Thank you for choosing Sprint WorldWide.

Journeyman

Re: Sprint's iPhone 5 Unlock Policy

Have been going back-forth with a Sprint rep for a few days. She called me this morning and confirmed that my iphone is unlocked.. Called Apple and they still see it as locked in their database.

I will be testing a Rogers SIM card this weekend. Will let you how that goes.

Journeyman

Re: Sprint's iPhone 5 Unlock Policy

Hi,

I called in to get it unlocked and the Reps told me wait about 4hrs then do the restore. Can you guys show me steps by steps how to restore it?

Thank yo

Journeyman

Re: Sprint's iPhone 5 Unlock Policy

  1. Use the USB cable to connect your phone to your computer.
  2. Start iTunes if it doesn't start automatically.
  3. Click the "Restore" button on the "Summary" tab.
  4. Follow the on screen prompts.


iTunes will ask you if you want to make a backup of your phone before it does the reset so you don't lose any data or apps.

Journeyman

Re: Sprint's iPhone 5 Unlock Policy

Guys,

Update. My Iphone 5 was indeed unlocked for international usage. I confirmed it by using it internationally. So moral of the story, dont worry about 'congratulation message' . Its not important.

Journeyman

Re: Sprint's iPhone 5 Unlock Policy

Good to know.  Thanks.

Journeyman

Re: Sprint's iPhone 5 Unlock Policy

thank you so much for those infor. Let me call sprint to make sure they are unlocked my phone.

thank you

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