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iPhone 5 Pre-Order Shipping Estimates! (UPDATE: How To Track Shipment Info On Original Post!)

Journeyman

Re: iPhone 5 Pre-Order Shipping Estimates! (UPDATE: How To Track Shipment Info On Original Post!)

WOW!!.  Now their throwing Apple under the bus.  What a spineless corporation you are SPRINT. 

Journeyman

Re: iPhone 5 Pre-Order Shipping Estimates! (UPDATE: How To Track Shipment Info On Original Post!)

I agree...I thought the point of pre-ordering was to receive your item(s) before anyone else. If I had known that people who strolled into certain stores would receive their iPhone before I did then I would have never pre-ordered in the first place. I will never pre-order anything again. Sprint has yet to send me a tracking #, so with all this uncertainty I was just better off going to a store such as Sams Club, Walmart, or Bestbuy to get my phone. Further, not knowing if I will get my phone in a few days, a week, or two is frustrating.

Journeyman

Re: iPhone 5 Pre-Order Shipping Estimates! (UPDATE: How To Track Shipment Info On Original Post!)

i agree... whats mostly frusterating they wont refund the money until you send the phone back

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Journeyman

Re: iPhone 5 Pre-Order Shipping Estimates! (UPDATE: How To Track Shipment Info On Original Post!)

Here is what I got from sprint a few min ago:


Sprint: All agents are currently assisting other customers. Please hold while we calculate your position in queue. Also, feel free to get your order number, account number and PIN ready.
Sprint: Thank you for your patience. You are currently in our chat queue in position 10. We will connect you to a specialist soon.
Sprint: Thank you for your patience. You are currently in our chat queue in position 10. We will connect you to a specialist soon.
Sprint: Thank you for your patience. You are currently in our chat queue in position 8. We will connect you to a specialist soon.
Sprint: Thank you for your patience. You are currently in our chat queue in position 8. We will connect you to a specialist soon.
Sprint: Thank you for your patience. You are currently in our chat queue in position 6. We will connect you to a specialist soon.
Sprint: Thank you for your patience. You are currently in our chat queue in position 5. We will connect you to a specialist soon.
Sprint: Thank you for your patience. You are currently in our chat queue in position 4. We will connect you to a specialist soon.
Sprint: Thank you for your patience. You are currently in our chat queue in position 2. We will connect you to a specialist soon.
Angie: I would be happy to check on the status of your order with you today and provide you with any available shipping information at this time.
Angie: First let's move this chat and make it a window of its own so that I may be able to assist you better. Please click 'Yes' to move it now.
You: Thank you
Angie: Thank you for moving the chat.
Angie: In order to better assist you, I will need to ask you a few questions.
Angie: May I have your first and last name please?

Angie: Thank you. One moment please.
Angie: Great, I was able to locate your order. Before we continue, I will need to authenticate your account. The following questions are designed to prevent unauthorized access to your account.
Angie: May I have your account PIN please?

Angie: Thank you, the second was correct.
Angie: One moment please.
You: ok thank you
Angie: I do see that the tracking number is not yet available. However since your order in the correct time area you should be receiving a tracking number by the end of today and you would be receiving your device by Wednesday. I would suggest checking back in a few hours for any available updated tracking info.
You: Ok thank you very much for your time.
Journeyman

Re: iPhone 5 Pre-Order Shipping Estimates! (UPDATE: How To Track Shipment Info On Original Post!)

what day and time did you order?

Journeyman

Re: iPhone 5 Pre-Order Shipping Estimates! (UPDATE: How To Track Shipment Info On Original Post!)

@ an6el, Hi, when did you order your phone? I ordered mine after the cutoff (9/18) with a stated 1 week shipping from date of order.

Journeyman

Re: iPhone 5 Pre-Order Shipping Estimates! (UPDATE: How To Track Shipment Info On Original Post!)

They ordered it at 10:30am on the 14th.

Journeyman

Re: iPhone 5 Pre-Order Shipping Estimates! (UPDATE: How To Track Shipment Info On Original Post!)

UPDATE: Just received a tracking number. I'll let you know when/if it arrives Wednesday. Fingers crossed and best of luck to everyone.

Journeyman

Re: iPhone 5 Pre-Order Shipping Estimates! (UPDATE: How To Track Shipment Info On Original Post!)

what day and time did you order?

Journeyman

Re: iPhone 5 Pre-Order Shipping Estimates! (UPDATE: How To Track Shipment Info On Original Post!)

I ordered my iPhone 5 32GB Black & Slate at / around 10 PM, on 9/17. And recieved tracking information for one of the Devices so far, and other by evening supposedly.. Expected Delivery tomorrow according to Sprint.

Journeyman

Re: iPhone 5 Pre-Order Shipping Estimates! (UPDATE: How To Track Shipment Info On Original Post!)

Pre-Ordered mine on the 19th. (Wendsday) And still no shipping number or anything. Called and theres just a message telling you to go to sprint.com/order.

Journeyman

Re: iPhone 5 Pre-Order Shipping Estimates! (UPDATE: How To Track Shipment Info On Original Post!)

If you read Sprint.com/MyOrder, and the Status, Orders placed After 9/17 (5PM) to 10 AM 9/20. Will be shipped 1 week after the order. Right now it is Monday, and you ordered on Wednesday, So I would expect it on Wednesday.

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