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iPhone 5 Pre-Order Shipping Estimates! (UPDATE: How To Track Shipment Info On Original Post!)

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Journeyman

iPhone 5 Pre-Order Shipping Estimates! (UPDATE: How To Track Shipment Info On Original Post!)

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**UPDATE**: To TRACK your shipment if you HAVE NOT yet got it from Sprint, please follow these steps to track through UPS directly!

1) Go to UPS.com

2) Click on the "Tracking" tab

3) Click on "Track By Reference"

4) Input your Sprint account number (found on your monthly statement, or for new customers by chatting with a Sprint rep and asking for it) in the "Shipment Reference" field

5) Complete the "Destination Country" and "Destination Zip/Postal Code" fields

6) Click the "Track" button

               OR

Sign up for UPS MyChoice (Click)  -   this service is simply AMAZING, after you sign up it will CROSS-REFERENCE all your future shipments to your new UPS MyChoice account and send you an email delivery notice, usually before the website you ordered from gets the tracking information! (As in this case, Sprint still hasn't sent it's emails out to some customers yet UPS MyChoice has supplied the shipment information to almost everyone!)


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Just wondering if Sprint can give us some updated information on shipping dates throughout the week as we all impatiently await our pre-ordered iPhones! What is the latest date we could have pre-ordered the iPhone 5 from Sprint.com and expect a 9/21 delivery date (For each capacity please)?

Also, even if the shipping times start to get delayed later in the week, that shouldn't affect customers that already pre-ordered before that (sooner), correct? For example, if the sprint website said I can expect a 9/21 delivery date WHEN I pre-ordered and has since gone up to a later date, that shouldn't affect my 9/21 delivery date because I ordered it earlier right? I couldn't imagine they would hold all the orders until they can fullfill them all at once, that would be insane! So I'm assuming, and hoping, they start shipping out pre-orders as they get the phones in and don't just hold everyone back. Any information on this would be greatly appreciated!

Apple & iPhone 4 Life  - - - - - Boooo Android!

Love,

Apple Fanboy - one of many 


Thanks for real for any helpful and useful responses,

Chris

1,499 REPLIES 1,499
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Journeyman

WOW!!.  Now their throwing Apple under the bus.  What a spineless corporation you are SPRINT. 

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Journeyman

I agree...I thought the point of pre-ordering was to receive your item(s) before anyone else. If I had known that people who strolled into certain stores would receive their iPhone before I did then I would have never pre-ordered in the first place. I will never pre-order anything again. Sprint has yet to send me a tracking #, so with all this uncertainty I was just better off going to a store such as Sams Club, Walmart, or Bestbuy to get my phone. Further, not knowing if I will get my phone in a few days, a week, or two is frustrating.

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Journeyman

i agree... whats mostly frusterating they wont refund the money until you send the phone back

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Journeyman

Here is what I got from sprint a few min ago:


Sprint: All agents are currently assisting other customers. Please hold while we calculate your position in queue. Also, feel free to get your order number, account number and PIN ready.
Sprint: Thank you for your patience. You are currently in our chat queue in position 10. We will connect you to a specialist soon.
Sprint: Thank you for your patience. You are currently in our chat queue in position 10. We will connect you to a specialist soon.
Sprint: Thank you for your patience. You are currently in our chat queue in position 8. We will connect you to a specialist soon.
Sprint: Thank you for your patience. You are currently in our chat queue in position 8. We will connect you to a specialist soon.
Sprint: Thank you for your patience. You are currently in our chat queue in position 6. We will connect you to a specialist soon.
Sprint: Thank you for your patience. You are currently in our chat queue in position 5. We will connect you to a specialist soon.
Sprint: Thank you for your patience. You are currently in our chat queue in position 4. We will connect you to a specialist soon.
Sprint: Thank you for your patience. You are currently in our chat queue in position 2. We will connect you to a specialist soon.
Angie: I would be happy to check on the status of your order with you today and provide you with any available shipping information at this time.
Angie: First let's move this chat and make it a window of its own so that I may be able to assist you better. Please click 'Yes' to move it now.
You: Thank you
Angie: Thank you for moving the chat.
Angie: In order to better assist you, I will need to ask you a few questions.
Angie: May I have your first and last name please?

Angie: Thank you. One moment please.
Angie: Great, I was able to locate your order. Before we continue, I will need to authenticate your account. The following questions are designed to prevent unauthorized access to your account.
Angie: May I have your account PIN please?

Angie: Thank you, the second was correct.
Angie: One moment please.
You: ok thank you
Angie: I do see that the tracking number is not yet available. However since your order in the correct time area you should be receiving a tracking number by the end of today and you would be receiving your device by Wednesday. I would suggest checking back in a few hours for any available updated tracking info.
You: Ok thank you very much for your time.
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Journeyman

what day and time did you order?

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Journeyman

@ an6el, Hi, when did you order your phone? I ordered mine after the cutoff (9/18) with a stated 1 week shipping from date of order.

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Journeyman

They ordered it at 10:30am on the 14th.

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Journeyman

UPDATE: Just received a tracking number. I'll let you know when/if it arrives Wednesday. Fingers crossed and best of luck to everyone.

Journeyman

what day and time did you order?

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Journeyman

I ordered my iPhone 5 32GB Black & Slate at / around 10 PM, on 9/17. And recieved tracking information for one of the Devices so far, and other by evening supposedly.. Expected Delivery tomorrow according to Sprint.

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Journeyman

Pre-Ordered mine on the 19th. (Wendsday) And still no shipping number or anything. Called and theres just a message telling you to go to sprint.com/order.

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Journeyman

If you read Sprint.com/MyOrder, and the Status, Orders placed After 9/17 (5PM) to 10 AM 9/20. Will be shipped 1 week after the order. Right now it is Monday, and you ordered on Wednesday, So I would expect it on Wednesday.

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