I also filed with the Kansas Better Business Bureau. Unfortunately, they were not able to help me reach a resolution with Sprint. However, it does mean that there is public record of my complaint, Sprint's failure to provide the service they sold to me, and their unwillingness to work on a resolution with me.
I am no longer a Sprint customer. I've had to eat the cost of the phone as well as the contract termination fee. However, I'd rather pay the $350 now than give sprint $2,400 over the next two years. They win this round, but over the next twenty years they lose out on $24,000. I will never be a Sprint customer again.
Don't believe them if they say Verizon are having the same issue. I have not had a single problem with my iPhone5 on Verizon here in Portland. The service has been flawless. Verizon even sweetened the deal by waiving my sign-up fees as a way to soften the blow when they heard from story with Sprint. Apparently they are hearing it a lot from customers who are switching.
I worked with Sprint for over a month, during which time I had no data signal whatsoever. I tried every one of the processes suggested on these forums; changing out the phone, erasing and leaving off for 30 mins and using the connection to iTunes, doing countless ##UPDATE#, *18. I spent over ten hours with Sprint's network team looking at the field test diagnostic screen and going over numbers. In the end I had several network techs confirm that it is a Sprint capacity issue and that while upgrades were planned in the coming months they could offer no resolution. I was then told by an account executive that since it was only the 3G signal not working on my phone, the phone was "good enough" to satisfy their end of the contract. There is no LTE in Portland so I essentially had a smartphone with no data signal and was being told that was "good enough." Sucks!
I worked with their account management team for hours, trying to find some mid-point where I could get out of my contract and go with another network. I even offered to split the termination fee, 50/50. Their response was "we won't budge one dollar, you owe $350".
In the end Sprint made a choice, a choice about how our relationship would end. I shall never give them any of my business again nor would I ever recommend them to anyone. Not because they couldn't provide a data signal. Technology problems happen. What disappointed me most was their unwillingness to help me out in any way despite the problem being 100% on their end. That is a terrible business practice and shows how little they care about their customers.
I would also recommend to anyone experiencing these issues that they file with the BBB. At least that way we can get our stories public, even if we don't end up winning the fight.
I am still continually unable to use cellular data on my iPhone. I have already been through the restoring process once and it made no change. I notice the issue appears to be much worse when I am in the North East (but this may just be because when I am home in Virginia I tend to be on wifi).
The BBB is worthless and probably a waste of your time. I think we need to organize and file an FCC compliant. I was with some friends last night who had just resigned to the fact that their data wont work with their iPhone 5's - I was shocked to hear this. I forwarded this forum to them and they suggested the FCC compliant.
I think the complaint would be straight forward - purchased a new iPhone 5 - Phone works, data on Sprint's 3G network wont work seamlessly. Either Sprint allows us to refund our iPhones and cancel our plans without penality or they compensate folks until there is a fix that resolves this issue.
I did the same, filed a complaint with the FCC. The issue is with the network. I have replaced the iPhone 5 two times and it can't be that all 3 iPhones have the same issue.
can you please post the link where you filed your compaints?
Im no longer getting replys from the Sprint Associates who were helping me online
Of course you aren't. I'm surprised I haven't been blocked from replying to these threads!
My friend said someone in DC will be able to help all of us customers that are experiencing this issue and still paying for that "premium" data.
I am sorry that you have not received a response from me, I have been off work for my normal scheduled days off. I am responding to your messages now.
no problem. I really do appreciate all your help (along with the other folks in this forum). Its just really hard to understand why so many people are having issues and why Sprint corporate wont acknowledge the issues.
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