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iPhone 5 "Searching..." for a signal

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Journeyman

iPhone 5 "Searching..." for a signal

At approx. 7:30AM today my iPhone 5 went from working perfectly fine to "searching..." for a signal. I have turned off the phone, reset it, turned off and on airport mode, etc and nothing has solved it.

Is there any remedy for this?

27 REPLIES 27
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Master

anthonyjacquez,

Hi there. I would be happy to work with you. What is going on? I do need to ask you to remove your physical address for your own protection. Let me know, I am here for you.

*Andi R.
Sprint Social Care Team
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Journeyman

Hi,

Apple's good service and phone replacement is limited to if your phone is under warranty.

I just experienced the never-ending searching and wanted to share some advice.

I traveled out of the cellular network and turned off my phone.  The phone was turned back on when I returned to an area where the phone previously connected to the network.  When the phone began searching for the network I performed the recommended trouble shooting steps, power on/off, reset network, took it to the Spring store, etc than to the Apple store.  No connection success.  Although the phone could connect via wi-fi and everything else worked fine the phone would not connect to the cellular network and phone and internet service was not available.  I asked  the Apple Genius Bar if their efforts would still allow me to update my phone via the backup information on the icloud.  The answer was yes.  However after all their efforts my phone was returned to me and can only be used as a paperweight.  The phone is USELESS, locked in the set up menu and is continues to search for a network.  The phone cannot access my contact or search via wi-fi. 

DO NOT ATTEMPT A FACTORY RESET or Let Apple attempt removing/adding your device to existing cellular service unless your phone is under warranty or you are prepared to purchase a new phone.

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Master

JST6USTEPH, sorry to hear about all the troubles this has caused. I appreciate you providing the feedback for our other customers to view! Did you ever end up getting your device fixed or replaced? Let me know if I can help with anything. *Sarah W Social Care
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Journeyman

I'm having this same problem with my phone since a few hours ago. I notice its been awhile since anyone posted about this issue. I just had this phone replaced because it quit working completely-wouldnt even power up. It took my local sprint repair center almost 2 weeks to get my replacement phone because it was back-ordered. I'm not looking forward to going through that all over again. If someone has figured out a way to fix it that would be wonderful.

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