I just paid off my iPhone 5C and I gave the phone to my father even though it is a sprint carrier since he has a sim card from his Tmobile carrier, but when he put the sim card in the iphone, it says that the iphone is locked, even though I paid it off and its not a leasing phone. Whats the problem?
Thanks for bringing this to our attention! When you paid off the phone, did you request the device to be unlocked? In all cases, can you please send us a private message? Just click on my name and then select “send a message", include the Sprint phone number last associated with this device, your 6-10 digits security PIN and the MEID of the iPhone 5C.
You can also learn more regarding our unlock policy by clicking here.
We look forward to hear back from you!
Sprint Social Care
My name is Paul and I would also like to unlock both of my iPhone 5cs. The contract is up and this seemingly simple process is taking all day. Please contact me so I can unlock these phones.
Hello Paul. Ciara is currently not available, but I'll be glad to assist you. Please take a look at your inbox, I sent you a Private Message for further assistance.