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How do I get a new iPhone 5s with a bad battery replaced?

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Journeyman

How do I get a new iPhone 5s with a bad battery replaced?

The battery on my brand new iPhone 5s won't charge properly ... I plugged it in for over 12 hours and it only charged from 12% to 39%. Any idea how to get these bad phones replaced? Going to a Sprint Store isn't a logical solution.

3 REPLIES 3
Journeyman

Re: How do I get a new iPhone 5s with a bad battery replaced?

CRENIER1349,

Thank you for posting on our community forum. I apologize for the inconvenience. Have you tried an Apple Store?

Jen R

Sprint Social Care Team

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Journeyman

Re: How do I get a new iPhone 5s with a bad battery replaced?

Go to Apple. They're replacing the phones with new ones.  I just saw this in my news feed.

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Journeyman

Re: How do I get a new iPhone 5s with a bad battery replaced?

kaneswife,

Thanks for the feedback.

Jen R

Sprint Social Care Team

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