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I have no idea what's happening.


I have no idea what's happening.

I've bought a Sprint iPhone 5s as backup device several months ago, without any postpaid agreements.

Yesterday I want to use it but I found it refusing to accept any SIM except the one bundled in the package.
The bundled SIM have no network so I cannot use it at all. 


What can I do? Thank you. 

Sprint Social Care

Re: I have no idea what's happening.


Thanks for contacting us! Please know that in order to swap a device on your line, a SIM Card swapped needs be performed as well. 

Were you able to active your iPhone 5S? If you're still needing assistance with the activation, feel free to let us know.


Sprint Social Care

Sprint Social Care
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