I am completely dissatisfied with Sprint's lack of customer service and loyalty to lone-time sprint customers. I have been with sprint for over 15 years and now they are about to lose this customer over $3!!!! I got an iphone 5s and needed a SIM card. I checked and found out that the stores do not have the inventory. So i did the next logical step. I ordered it on Sprint.com. The only option it gives me is a BYOD SIM. However, when i received it it did not fit. So, called customer service and found out the ONLY way to get one for iphone is order it over the customer service line for a minimum $6.50 shipping. I already paid $4 online so i expected they would just send me one and eat the $2.50 for a long standing customer due to their lack of information!!! NOOOOOO! they just want to refund my initial and charge me more.. So STUPID. I know this is minimal money but for me its the principle of the matter! CIL from customer service just said "sorry, do you want to order that?" NO I want to be able to talk to someone who will fix this without frustration!!!! OH there's noone to talk to. I could only find this forum to warn others Sprint is no longer worth the hassel. Apparently they would rather lose loyal customers rather than eat a few dollars. Well, I can take my thousands of dollars i spend every year and give it to another Carrier!!! ARE YOU LISTENING SPRINT?
Yes, we hear you! We are so sorry to read that replacing a SIM card has been so frustrating. We would gladly help you resolve this issue as smoothly as possible. We just sent you a Private Message, please reply back as soon as you can.
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