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iPhone 5s Gold In-Store Order

14 REPLIES
Journeyman

Re: iPhone 5s Gold In-Store Order

I am on the same boat!!!!

Was in line September 20 and reserved the 64gig Gold iPhone and nothing yet. This is the second time this happens with sprint. First with my EVO 4G LTE and now with the iPhone 5s. People have told me they called it in and they got the phone within 2 weeks. yet here I am over a month later and no one could give me an explanation. I call the store and they say "no one has received the phone. you are 4th on the list"

Journeyman

Re: iPhone 5s Gold In-Store Order

I too made the mistake of ordering my 5s gold through the local Sprint store in Robinson Township, PA in September on the day of the announcement. I literally was told by the sales rep to make an appointment for the following week to have my phone transferred to the new one. It is now the first week of November and I am repeatedly told by my Sprint store that they don't know anything - and that it is still a 4-8 week timeframe. I have been a customer for over 20 years and am totally fed up with Sprint. They had us purchase a $50 card to get on the wait list, and now people are receiving the phone who ordered online versus purchasing the card to hold our place in line through the store. They will not only lose my business, but many other people's as well that I have spoken with. There is no excuse for this. They are also extremely rude at this store location.

Journeyman

Re: iPhone 5s Gold In-Store Order

This is absolutely ridiculous. I waited at 4 am on September 20th for my phone, was the first in line and ordered a gold 32 gig iPhone 5s. Every week I get told "next week". It's been over a month already and still nothing. The people at the store are extremely rude, especially if I call them and tell them I am going out of town for the weekend and if they get it in if they could hold it for more than the 24 hours. I paid it in full and the money is on a Sprint gift card so I can't go anywhere else to buy the phone and my money is just sitting there in my wallet without being able to use it anywhere else. It makes me so mad that I as I am reading these forums I see that there are people that ordered theirs DAYS or even WEEKS after I did and they have received theirs when I still haven't received mine. Sprint is about to lose a 15+ year customer because I WILL switch to another company if I don't get my phone in the next week. This is just terrible and absolutely tedious.

Journeyman

Re: iPhone 5s Gold In-Store Order

No, all I was given was a $50 gift card and a receipt. No tracking or confirmation. 

Re: iPhone 5s Gold In-Store Order

09262013

Here to help!

Did you happen to get a tracking number on your receipt by chance?

I will look into this on my end and see if there are any updates on the iPhones.

Talk with you soon!

Krishel

Social Care

Re: iPhone 5s Gold In-Store Order

anonymous123

This is not good; did you happen to get a confirmation number or tracking number for your phone? Let me know!

Thank you,

Krishel
Social Care

Journeyman

Re: iPhone 5s Gold In-Store Order

Similar situation ...I ordered a gray/black iphone 5s 16 GB on 10/16 at my local Sprint store and they haven't been able to provide any information. Everytime I call them they say they don't have an estimated time when my phone would arrive. This is unacceptable...how do I track this order? I thought the 16 GB gray/black phones were not heavily back ordered as the gold ones...can someone from Sprint please respond & help.

Journeyman

Re: iPhone 5s Gold In-Store Order

I too ordered my 16G gold iphone in a corporate sprint store in Brooklyn, NY on 10/5 and have received ABSOLUTELY NO information as to when I will be receiving my phone. This is just really UNACCEPTABLE! The store has NO information and customer care has been of no help. Does anyone know what the hell is going on ?

Re: iPhone 5s Gold In-Store Order

This is not good Thanity

Are you still without your device now? If so, did you receive a tracking number please?

Talk to you soon!

Krishel

Social Care

Re: iPhone 5s Gold In-Store Order

LIZZLEDIZZLE2

I apologize about not getting back with you! Was this resolved? Did you receive your phone?

Let me know!

Thanks,

Krishel

Social Care