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iPhone 5s Gold In-Store Order

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Journeyman

iPhone 5s Gold In-Store Order

This morning I ordered a 16GB gold iPhone 5s from my local Sprint store. I much rather would have ordered online at 12:03 a.m., but for some reason i couldn't get the unit at the upgrade price online and there was no way I was going to pay $650 for it. Anyway, before I left the store I asked how I would know that the phone had arrived and I was given a very vague answer about needing to check-in with the store because they don't call you when your iPhone arrives. Does anyone know if/how I can track my phone or at least get notified when it ships to the corporate store? It seems crazy that I would have to simply call every day/week until it arrives. Thanks!

14 REPLIES

Re: iPhone 5s Gold In-Store Order

LIZZLEDIZZLE2

Thank you for reaching out; if you look on your receipt is there a tracking number anywhere on it for the order placed on your new device?

Let me know!

Thanks,

Krishel

Social Care

Journeyman

Re: iPhone 5s Gold In-Store Order

I'm not sure. They said that the most important thing is the gift card I had to buy to pre-order so not to lose it. My receipt looks like this:

18 digit number (is this the tracking?)

Machine ID

Resgister

Date

Served By

Customer

Customer No.

Bar Code


Journeyman

Re: iPhone 5s Gold In-Store Order

Bump, am in same situation.

Journeyman

Re: iPhone 5s Gold In-Store Order

Walked into walnut creek apple store and picked up a 16gb Gold 5S at upgrade price. No reservation and total time took 30 min. Was activated and working when I left the store. Info asked was phone number social and zipcode to verify eligibility. Don't waste time at sprint store.

Re: iPhone 5s Gold In-Store Order

LIZZLEDIZZLE2

I apologize about not getting back with you! Was this resolved? Did you receive your phone?

Let me know!

Thanks,

Krishel

Social Care

Re: iPhone 5s Gold In-Store Order

This is not good Thanity

Are you still without your device now? If so, did you receive a tracking number please?

Talk to you soon!

Krishel

Social Care

Journeyman

Re: iPhone 5s Gold In-Store Order

I too ordered my 16G gold iphone in a corporate sprint store in Brooklyn, NY on 10/5 and have received ABSOLUTELY NO information as to when I will be receiving my phone. This is just really UNACCEPTABLE! The store has NO information and customer care has been of no help. Does anyone know what the hell is going on ?

Journeyman

Re: iPhone 5s Gold In-Store Order

Similar situation ...I ordered a gray/black iphone 5s 16 GB on 10/16 at my local Sprint store and they haven't been able to provide any information. Everytime I call them they say they don't have an estimated time when my phone would arrive. This is unacceptable...how do I track this order? I thought the 16 GB gray/black phones were not heavily back ordered as the gold ones...can someone from Sprint please respond & help.

Re: iPhone 5s Gold In-Store Order

anonymous123

This is not good; did you happen to get a confirmation number or tracking number for your phone? Let me know!

Thank you,

Krishel
Social Care