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6 plus order status user doc.

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Wizard

6 plus order status user doc.

A user requested some of us share info for a better idea of when we may see our devices. I gathered the info from the thread spanning pages and input it into a google document. Anyone may add their name by posting here. We will attempt to keep it as up to date as possible.

If you need help and wish to be on this list post below. Please nothing personal.

as orders are received I'll attempt to highlight or something to make it "pop"

Click here to see what we are tracking.

6plusSprintOrderInfo - Google Sheets

info we are gathering:

User name (essential to keeping up) We will be using the one you comment from to avoid "double SN''s"

order date (I'm trying to keep these in order)

where you ordered: store, online, telesales. I simply labeled this "venue"

model

color

storage

timeframe (as most of us are in the 4-6 weeks range)

tracking received (just a yes or no, no numbers please)

date received (allows others to estimate a timeframe on their own)

delivery received (allows others to estimate time from tracking populating to delivery)

*those with conflicting order dates - if you have more than one for a reason I'll try to add the reason, if you like me hit the processing around 12am you may have paperwork with one date and order with another date. This is the info you will find here.

*Date updated - user suggested - this will be the date your info was added to the sheet.

***while this isn't a precise science it's all in the sake of feeling like you've some answers or something to reference while you wait.

Happy Self Tracking

Message was edited by: Brittain13 to reflect changes added to the sheet. Also this sheet was originally created on 10/14/2014. As of 10/19/2014 we have 2 editors for the document. We do not anticipate adding more or creating it for public editing... all suggestions are welcome in the comment area as well.

1,259 REPLIES 1,259
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Journeyman

What a waste of my time and money. Have been out of pocket $500+ and have NOTHING but empty promises. Sprint is full of lies and I will do anything now to steer anyone from becoming a Sprint customer. They have showed their true colors. Take your money, lie, and don't fullfill their commitments. 8 plus weeks of empty words.

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Journeyman

at this point, if i do accept this absurdity, i honestly just expect to get an email on 12/23 telling me that it will be an additional 6-8 weeks from that date. this is just ridiculous at this point. pretty much screwed either way. if i decide to just slim down to a standard 6, im out the money i dished out for a case thats been sitting here for months waiting on the Plus.. and i have to sit and wait 4-6 weeks.. probably longer than that, since im sure these knuckleheaded script readers will just push us to the back of the waiting list for that as if its a completely new order as if we didnt order upgrades back in september. and of course by the time we get the phones the promised 200 on buyback on old iphones for upgrading to the 6/6P will be done and over with.. not to mention i ordered this phone in september.. with the discounted simply unlimited plan.. my price of plan hasnt changed at all and wont until im guessing until the phone does get here.. which surely isnt my fault. so im paying an extra 30 a month, stuck waiting for a device that they keep promising and then revising. this company sucks.. straight up.

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Journeyman

Ordered 9/20 128gb 6plus SG. Got my 2nd email of extension today. This makes it 4-6 weeks from today. I want something from this. Free case, gift card, something like that. If I get a refund, I have to wait on getting my $500 back before I can place a new order. I wanted to change to even lame gold to get my phone in a week or so. For some reason they cannot just apply the money they took 2 months ago to a new order. This is insane.

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Journeyman

Sprint OMG!!!!!!! After waiting 6 weeks once (I ordered my iPhone 6 plus space gray 128 GB on 9-19-2014) and getting a email telling me i had to wait 3-4 more weeks (on 10-28-2014!!!!) I get a email today (11-18-2014) telling me i have to wait another 4-6 weeks from today!!!!!! OMG!!!!! I am seriously thinking of leaving Sprint after over 10 years with them!!!! I am not happy at all!!! I feel mistreated!!!!!

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Master

MikePfromMKE,

As long as the iPhone 6 Plus you're purchasing is a Sprint device, you can activate it on your account.

West
Sprint Social Care
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Journeyman

On that note, I am switching colors to Gold.  I'm sick of this as well and quite upset with Sprint's handling of this.

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Journeyman

This seems like it is coming close to the line of a bait-and-switch scheme.  Absolutely unprofessional behavior on Sprint's part. 

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Master

AironAzure,

I would like to apologize for any inconvenience this may have caused. This is not the experience that we strive for. Here at Sprint, we strive to make every customer experience a pleasurable one. I assure you we are taking the necessary steps to ge the iPhone 6 and 6 Plus shipped out as soon as possible. Sprint is working closely with Apple to get our inventory replenished as we speak. Please bear with us. Your patience is greatly appreciated.

West
Sprint Social Care
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Journeyman

If you want to apologize, then compensate him for his loss in terms of time and diminishment of the value of his order.  Otherwise your apology means nothing.

See, here is the thing you are missing.  You guys keep making PROMISES of DELIVERIES during CERTAIN TIMELINES.  You have not broken that promise once or twice - you have broken it THREE TIMES.  And although Sprint doesn't appear to realize it, people RELY on the promises it makes.

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Master

Sprout5, First and foremost, I would like to apologize for any inconvenience this may have caused. This is not the experience that we strive for. Here at Sprint, we strive to make every customer experience a pleasurable one. I assure you we are taking the necessary steps to prevent this from happening in the future. Due to, global demand for the new iPhones has been unprecedented. We are continuing to ship out phones as soon as we receive inventory. - Nic
Sprint Social Care
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Master

Thefloyd021 - Sorry you feel that way. We understand this is a time-critical issue and we're working diligently on getting all devices shipped. We appreciate your patience. - Latonya
Sprint Social Care
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Wizard

I'm back SOOOOO sorry

playing catch up

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