I apologize for the delay in getting your device to you. The phone that you ordered was one of the most popular iPhone's this time around. We are working to get orders filled as more inventory arrives. You will receive a tracking number just as soon as your device ships. Thank you for your patience.
hmcpenutt, We know how frustrating the pre order process could be. This process follows the laws of supply and demand. Unfortunately, our initial count was not enough to cover our orders. This compounded with shipping delays from Apple which may have caused the device to arrive a bit late. We are working to get the devices out as soon as we can. Please don't hesitate to reach out to us with any additional questions or concerns that you may have. - Brittany Sprint Social Care
I understand your concern with your order. Please keep in mind, global demand for the new iPhones has been unprecedented. We're working closely with Apple on inventory needs. Some customers may get their devices ahead of schedule.
Mbrit7142, when you actually receive the iPhone please go to https://community.sprint.com/baw/thread/176283 and post your order-to-arrival time so others who ordered your model get a better idea of what delay to expect.
Sprint Community is Read Only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat or visit community.t-mobile.com Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base If you need immediate assistance after hours please visit Sprint Chat