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Can Sprint tell you when your iphone will be available when placing an order online?

Journeyman

Can Sprint tell you when your iphone will be available when placing an order online?

I ordered (and paid for) an iPhone 6 at my local Sprint store > 3 weeks ago.  As a result, I need to call the store to check on my order.  No one at the store can tell me when my phone will arrive.  If I would have ordered this phone online (like I have in the past) would they be able to give me an estimated date when my phone would arrive? I am very disappointed with the customer service at my local Sprint store.

1 REPLY 1
Master

sagsgb,

I apologize for the frustration this has caused. The problem here is that when a device is ordered in a store, we are unable to track it from our end and the website will not pull the tracking info. You would have to contact the store. When the device arrives, they should call you. We are waiting on Apple to get these units and as soon as we have them, they will be shipped.

*Andi R.

Sprint Social Care Team

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