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Has anyone who pre-ordered their iphone 6 plus in store and didn't get it at launch receive their's yet?

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Journeyman

Has anyone who pre-ordered their iphone 6 plus in store and didn't get it at launch receive their's yet?

Topic title. Has anyone received their phone after 9/19 in store? Did they call you and tell you that it was there? Did you get an email for confirmation? Just asking so I know what to expect.

6 REPLIES 6
Journeyman

Re: Has anyone who pre-ordered their iphone 6 plus in store and didn't get it at launch receive their's yet?

I preordered mine 9/12 at 7:30pm pacific time at the store they told me to call them this week if i dont rcv a call from them but the lady who did my pre order told me it shoud be there by today wednesday but havent recvd any call yet from them

Journeyman

Re: Has anyone who pre-ordered their iphone 6 plus in store and didn't get it at launch receive their's yet?

I ordered my iPhone 6 plus 128gig on the 12th at 12:37pm in LA and got a ups confirmation at 11am on the 19th it was out for delivery. At 11:37 the district manager called me and said my phone had arrived and is ready for pickup.

Master

Re: Has anyone who pre-ordered their iphone 6 plus in store and didn't get it at launch receive their's yet?

ErrolGlanville - Thanks for the question. In most cases the store should call the customer when the device is ready for pick up. I hope this info helps. - Sean
Sprint Social Care
Master

Re: Has anyone who pre-ordered their iphone 6 plus in store and didn't get it at launch receive their's yet?

Emalot, For orders placed through 11:00 am CT on 9/12, we'll do our best to get it to you in up to 3 weeks. For any orders placed after 11:00 am CT on 9/12, we will do our best to deliver in 4 to 6 weeks. You can check status a specific order on www.sprint.com/myorder - Nic,
Sprint Social Care
Journeyman

Re: Has anyone who pre-ordered their iphone 6 plus in store and didn't get it at launch receive their's yet?

I was promised a week after the launch day... Its been 3 weeks or almost 4 weeks now and still dont have it... They keep telling me to call back next week and next week and next week. I ask the store for a tracking number and they told me they dont have it because its a store pre order and in store pick up...

Master

Re: Has anyone who pre-ordered their iphone 6 plus in store and didn't get it at launch receive their's yet?

We're you given an order number? If so you can go to sprint.com/myorder to check the status. Also if it has shipped there should be a tracking number. - John
Sprint Social Care
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