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Insurance Question

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Journeyman

Insurance Question

hello, I am new to Sprint and just purchased an iPhone 6 Plus last week, but unfortunately it was dropped and now I have a cracked screen. I would just like to clarify if the repairs to fix a cracked screen are free of charge, because I am enrolled in the Total Equipment Protection Program.

Thank you for you help!

1 REPLY 1
Master

Re: Insurance Question

gladysslove,
Hey there. We are very sorry to hear of the experience you had. The insurance does cover a replacement at no cost if the device is not damaged physically. If the device is lost/stolen or physically damaged, there is a deductible fee charged. The deductible is significantly less than the full retail price of the device. In some cases, devices can retail between $600.00-$800.00. Having insurance can save you hundreds when you need a repair or replacement. We want you to have all the facts of the insurance program and what it covers. Please take a look at what is covered here> http://bit.ly/1rMG703 . You can also check out the insurance FAQ's here> http://bit.ly/1pFyO3g . We hope that this clears things up a bit. Please let me know if you have any other questions.


- Alexes
Sprint Social Care
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