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Iphone 6 Broke Screen


Iphone 6 Broke Screen

I purchased an Otter box a while back to protect my phone. I was on my way home catching the public transit and my phone falls face first while in the otter box case. When I picked my phone up, there was a line through the screen and now half of the screen will not respond.  Prior to that my phone has been acting glitchy, to the point where now my power button does not work (using the Assistive Touch Feature) and the home button my recognizing my finger print. 

Since my phone has dropped, the bottom half of my screen is unresponsive. I have to use Siri to open up apps and settings. I have been trying to get into my phone now for about an hour because my phone will not recognize my thumb print (which is the only finger assigned). I have been locked out for an hour and I just need to know if my insurance or warranty will cover the expenses to get another phone? If not, what are my options? I am due for an upgrade, but with all of these issues, I have already accepted that I will have to pay the remaining balance in order to upgrade. Is there anyone who can help me with this issue? I am in need of a funtional phone.

Social Care

Re: Iphone 6 Broke Screen

Good Morning! If you have insurance on your phone, you can file a claim at You will be required to pay a $200 deductible. Keep us posted if you have any other questions or concerns.



Sprint Social Care