Go to Solution.
In this case, since the SIM Card was lost, you can go to one of our stores to get a new one. Once is activated, it should work fine.
Please click here to locate your nearest store. You can call them first to verify the availability of the SIM Card.
You can also have the SIM Card ordered through our Order Support department, you can contact them at: 866-789-8292.
If you have any additional questions or concerns, feel free to let us know.
Sprint Social Care