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Ordered in store

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Journeyman

Ordered in store

I ordered my iPhone 6 plus in store and no one can give me a date on when it should arrive and the sad thing is I am paying for a phone that I do not have and my bill was suppose to be cheaper because of it now my bill more expensive can someone please explain this to me

7 REPLIES 7
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Journeyman

Re: Ordered in store

I guarantee when someone from sprint replies to your question you will get the very "generic 4-6 wks" answer! I'm sure they have more detailed schedules and customers would appreciate those answers rather than the vague, computer generated one everyone seems to be getting.

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Journeyman

Re: Ordered in store

Same thing with me! I have been into the store twice, on the phone with customer service, 3 times and have 0 answers as to when my phone will arrive, or even to get the order # so I can check myself. I pre ordered the 6 plus on the 12th, 4 minutes after the store opened and they said we will call next thursday and let you know your device is here. Nothing was mentioned about a delayed shipment or 4-6 weeks. I waited in line for 45 minutes on the 19th before the store opened, and then another hour in the store, only to be told " oh you ordered a 6 plus, ya we didn't get any of those in..." and told me that since I was the first to order it, it should be 2-4 weeks. They told me to check back Monday. Today I went in and was told 4-6 weeks and I asked for my order #. They told me that I would have to call customer service because they couldn't give me the number in the store. After finding out about the 4-6 weeks, due to my current job, and being on call 24/7, I have to get my phone replaced because the battery will no longer stay charged and it's affecting my job. I asked to cancel my pre order and just get a different phone because I can't continue using this phone. Then I was told that I would have to wait until the device came in, then I could return it. What is the point of returning it if I have it? I can't wait for 6 weeks to get a phone I paid 400.00 for and would've never ordered it If I was told that there was even a remote chance of this happening. So they told me to call customer support and cancel the order. So I called and the lady told me the 100% opposite of what I was told in the store and that the store has to cancel the order and I just have to go in there and tell them I want to switch my phone from the 6 plus to the 6. After waiting on hold for an hour, she transferred me to someone else, and I had to explain the whole story over again, only for her to tell me it's not possible to cancel my order until it comes in. So I called the store AGAIN and they said there is nothing they can do about it. My contract is up, so I'm going to cancel my service and go somewhere else. After being a loyal customer for 2 years, and never missing a payment, I'm done with this. UNBELIEVABLE customer service. I'm extremely disappointed .

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Journeyman

Re: Ordered in store

They during the announcement the the 6 plus would not be available right away. The 6 is what is available now.

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Master

Re: Ordered in store

CindyCarlton60,

We are sorry to hear this. The device is currently backordered. We are working closely with the manufacturer on inventory needs. We will send devices out to our retail channels as quickly as they arrive.

- Patrick
Sprint Social Care
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Master

Re: Ordered in store

awestfield00

I really wish that we had more detailed information, however, what you see on the www.sprint.com/myorder page is exactly what we see. I want everyone to get their new phones, and I understand why folks are upset, but please hang in there. We'll ship out devices as soon as we have the inventory to meet the very high demand.

- Robin W
Sprint Social Care
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Master

Re: Ordered in store

anthonycrespino2013A

Thanks for bringing this to our attention. Let me tell you, you are of value to us. We appreciate your loyalty as a Sprint customer. We don't want you to leave the framily. To better assist you, open this link http://bit.ly/1qQty1X and send the requested information.

Thanks,

Pamela
Sprint Social Care
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Master

Re: Ordered in store

miafluker - That is correct. Once the iPhone 6 Plus is available, it will be announced on sprint.com/newsroom. - Carl
Sprint Social Care
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