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Unlocked iphone 6 plus not activating with sprint

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Journeyman

Unlocked iphone 6 plus not activating with sprint

So, I have been a sprint customer for several years. I have an unlocked iphone 6 plus from apple that im trying to activate on the sprint network. I already spoken with 4 reps. The last rep opened a clickit ticket for me and set me up with an appointment to have my phone serviced at my nearest store. I went in today and the sales rep on the store couldnt get the ipgone activated under sprint. We did countless master resets, tried different sim cards and nothing worked. After staying in the store for nearly 2 hours the rep told me to go home and connect the phone to itunes and it should pop up as unlocked. I tried that amd it didnt work. Why cant i activate my iphone 6 plus on sprint? Sprint seems like the only carrier to have a problem activating it on their network. I tried my coworkers sim card (verizon,tmobile) they both worked. I have the sim card in the iphone from my galaxy s7 (service through sprint) and its saying invalid sim card. I think im going to leave sprint soon because as a longtime customer of theirs it seems like something so simple is being made to be so hard. If i cant activate it then ill just pay the ETF and go to another carrier.

Does anyone know how to get it activated under sprint? Its unlocked from apple. Ive used it for a little while on tmobile prepaid plan. Tmobile confirmed that its unlicked and theres nothing they can do on their end

29 REPLIES 29
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Hello Ashley2017. As Rocboi87breezy mentioned, we can help you with this issue. I sent you a Private Message for further help. Please take a look at your inbox when you have the chance.

 


Carlos
Sprint Social Care
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Hi Kelvin, i am currently also having the same problem of not being able to activate my iphone 6. I have spoken to several reps and have been to the store many times and it seems that no one can help me or even give me a solid answer as to why it is not working. It is an iphone 6 model a1586. Can you help me add this imei into the sprint system? I keep being toldby sprint that it cant be added,but why? Ive taken the phone to apple and they told me that the phone was free and clear without contract and i should be able to activate it. It works with all other provider sim cards but why not sprints? Please help, thAnks. 

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Hi-- having the same issue but with an unlocked iphone 6. Phone reps and store reps can't seem to figure it out. Please help!

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A rep will send you a private message and help u. Trust me they will resolve it for u. They did for me and everyone else that replied to my forum

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Good morning d-inclement.

Sorry to read that you are having trouble unlocking your device. Let us look into your account and see What's going on. We just sent you a Private Message, please reply back as soon as you can.


Juan
Sprint Social Care
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Everyone that has replied to my post has had their problem resolved including me within a few hours. One of the reps will send you a private message and they will help you out!!

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Hi Sprint team,

 

I have an unlocked iPhone 7 plus and it is not activating in Sprint network. It shows not eligible. Can you please help me with the same.

 

Thanks

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Hi Sprint Team,

 

I have an unlocked iPhone 7 plus and it is not activating for Sprint. It shows as not eligible. Can you please help me with the same.

 

Thanks! 

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We just replied to your private message. Please take a look at your inbox.


Jeffrey
Sprint Social Care
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Journeyman

I'm getting the same run around - Twice I was told I would receive and email for the unlock request and haven't. I still have another line with them and if I don't get this unlock today I will definitely close my account completely. 

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Good morning Finkster! Let's take a closer look into this. Please check your inbox and reply to my private message at your earliest convenience.


Jeffrey
Sprint Social Care
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I am having the same problem, just joined Sprint and want to use my unlocked T-mobile iPhone 6s that has been unlocked, could a representative assist in this?

 

Thank you

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