Why does my phone continue to vibrate after I answer/ignore a call?

[RDRRay]

If I'm using my phone and a call comes in and I answer or ignore the call, the vibrate doesn't go off. It just continues to vibrate throughout the phone call or if I ignore the call, it will go until I power cycle the phone. I had the iPhone 6 with T-Mobile and never had this problem. Any ideas??

[SprintCare]

RDRRay, That doesn't sound good. Have you tried to update the device? Have you taken it into a Sprint repair store? Keep me posted. I'm eager to assist. - Jodyann
Sprint Social Care

[RDRRay]

I've updated it and when I took it in, they told me to restore the phone but not from a backup. I did that and the problem is still there.

[SprintCare]

RDRRay,
When the device was taken to the service and repair center, was there a diagnostics test ran on it? Also, what is the Software version on the device?

Ash,
Sprint Social Care Team.

[RDRRay]

I assume so. They took it in the back and they had it for almost a half hour.

[SprintCare]

RDRRay -Thank you for posting. What was the final diagnosis? Please let us know. -Ramiro Sprint Social Care

[RDRRay]

Final diagnosis is that I didn't get my issue solved and I'm regretting my switch to Sprint.

[SprintCare]

RDRRay,

This is defiantly not how we want you to feel. How long have you had the device? I would take it back to the service center or to a different service center to see if they can replace it for you if the problem is still present.

*Randi
Sprint Social Care