When I send an imessage from my 6+, the receiver gets it from my icloud email address. When I text myself it comes from my icloud. When I respond from the icloud it goes to my number.
I have "start new conversations" set up to use my number.
I've tried to reset the network settings and I tried a soft rest.
The problem was intermittent. Now it is permanent.
Suggestions? Does this sound like a problem with my phone or the network?
MCHERNANDEZLOS1- Good morning. iMessage is not a sprint service and it sounds like the issue is how your phone is set up to send and receive iMessages. Please go to Settings> Messages> Send &Receive Make sure your phone number is selected under both conversation options. Please let me know if this helps. Thank you
Sprint Social Care
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I already had everything set up correctly.
It did help to know that Sprint is not the issue. I ran a few of the fix suggestions on the website, delete all my threads, and started new conversations. The problem seems to be fixed.
If I run into more issues I'll contact Apple.
Thank you for the response.