I've gone one as far as numbering several of the concerns out for you above. As a customer, how much more should I do or endure in order for Sprint to do by right by me? ive made countless calls to the call center, to the local store and have driven in. I've made several posts on this forum as well.
What would you do as a customer? Even better, what are you doing as a care agent? Aside from saying "sorry" and suggesting that I take the steps that I've already taken, what will Sprint do to make me feel like I've made a good decision in leaving Verizon? You simply disregard the concerns that I've already outlined and tell me if I have any other concerns don't hesitate to reach out?
Oh Lorrie, I've not hesitated to reach out. None of us have. Sprint has hesitated to address the concerns or do right by its customers.
ordered iphone 6 plus 128 gb space gray 10/9. i have recieved nothing. got an email a couple weeks ago saying it will be another 4-6 weeks. and nothing.
I refuse to pay my bill until this is rectified. further, this time that i am without the phone that i paid for, will be gratis from sprint. In addition, the note 3 that i am leasing, i demand a refund on this as well. forcing payments on an already broken device is shady and sneaky and i will not be a victim of Sprint's gross negligence and lies to cover up said negligence. Sprint has attempted to placate me by offering a free case and waiver of activation fee. this is not enough. Sprint is a pack of thieves and its shameful that all of these customers are being treated this way. I urge all of you to inform sprint that you will not be paying for the months that you are waiting for your device. you may get some push back, but if you hold firm your hard earned money that was stolen from you will be refunded.
I order a phone for my son on 11/29 for christmas, was old it would be here by then. I have not received a confirmation on the order, I have PM "sprint Care" twice with no help what so ever. I happened to come across these discussions and realized what a mistake have made. Once i receive the email it's back ordered i will be calling to cancel and go pick one up at the apple store, additionally in May, when my contract expires, i will be taking my business else where. Sprint could care less about us, their deceptive practice of selling you something they don't even have or even know if they are going to get it.
Why must customers 'wait' when they are available in the actual Sprint stores right now? Oh of course, use the Sprint Store & Sprint Online are 'not the same thing' excuse
@Geraldine -- your response makes NO sense. First, as I said there are several (at least three that I checked) that have the Iphone 6plus 128GB in stock for immediate pickup.
Second, you are hardly making your customers satisfied when the Customer Service Rep over the phone doesn't even know HOW to look up an order (even when I give her the full order number), she has to check with her supervisor then maybe 10 minutes later comes back with the answer 'we don't know when it is going to ship out' we will try 4-6 weeks from order date (I placed order on Nov 15)..
And it isn't lying when you accept and order you cannot fulfill in a timely manner it is called FRAUD
We are compromising. That's why Sprint gave us a free accessory and free activation. However, what's that worth? Months of waiting for a phone that ALL of the other major carriers have and can ship within 2 weeks? I felt better once I found out about the free accessory. However, that all faded away when I received that in 2 days after ordering. Now, I have a case gathering dust while I wait. If Sprint wishes to keep any loyalty from its customers going through this, they're going to have to try a lot harder to make this right. At this point, anyone who ordered a phone and is waiting more than 2 months to get it feels betrayed, lied to, and slighted. Frustration does not begin to describe how I feel about Sprint. I used to push Sprint to my friends and family. 12 years with the same carrier and now I wouldn't wish this nonsense on anyone. Where's the breaking point where I and many others just leave and never look back? Soon. Luckily for Sprint, I'm busy enough through the end of the year to shop carriers, but come January 1, the gloves are off.
Five weeks, and two days. Sprint better have put the phone I ordered in my hand by Friday...or else.
Sprint is full of it!!! I received a free accessory that's collecting dust and a $15.00 credit on my phone bill!! I ordered my phone 10/10 and then on 11/18 I received an email stating it would be another 4-6 weeks! THEN last Saturday I spent almost 2 hours on the phone with an order specialist who said they would try to escalate my order...Then was told that I would receive a call the next day from a supervisor to confirm! I received a call 2 days later stating that wasn't possible due to no inventory!!! Then I got a call stating that Sprint was getting inventory by 12/12 and I should have a tracking number by then!!! Still no device! Still no tracking number!!! I was also told if I cancelled my order and re ordered that I could get it faster but I would have to pay again!!! So much misinformation.. At least I'm not alone but Sprint Sucks!!!!!!!