new to Sprint

[IveHadBetter]

I am new to Sprint, I bought an Iphone 6 which was delayed 7 weeks.  I have used Sprint's Auto pay feature since I made the purchase. When I log in to view my account, it indicates that I have a past due balance and that they may terminate or disconnect my service, with a nice warning flag and in red letters.  Based on the contract that I entered into, I am not past due and have paid everything requested, on time. Why would you treat your new customers this way?

[SprintCare]

IveHadBetter,

Please allow us to look into this for you. To begin, can you please PM us your account info using the following link? Please let me know.

http://bit.ly/1qQty1X


Thank you,

KC
Sprint Social Care

[Weflyhere]

I have a -726.48 balance from iPhones insent into buyback program and got this message too ... O and I waited 10 weeks for my phone so safe to say the treat all there "new" costomers like this

[SprintCare]

Hello Weflyhere,

Thank you for reaching out to us at Sprint. To better assist you, please provide, through a PM, the mobile number to your account, the security PIN, a contact number and the best time to call so we can provide you with assistance.

Thank you,
Michael
Sprint Social Care