cancel
Showing results for 
Search instead for 
Did you mean: 

new to Sprint

Highlighted
Journeyman

new to Sprint

I am new to Sprint, I bought an Iphone 6 which was delayed 7 weeks.  I have used Sprint's Auto pay feature since I made the purchase. When I log in to view my account, it indicates that I have a past due balance and that they may terminate or disconnect my service, with a nice warning flag and in red letters.  Based on the contract that I entered into, I am not past due and have paid everything requested, on time. Why would you treat your new customers this way?

3 REPLIES 3
Highlighted
Master

IveHadBetter,

Please allow us to look into this for you. To begin, can you please PM us your account info using the following link? Please let me know.

http://bit.ly/1qQty1X


Thank you,

KC
Sprint Social Care
Highlighted
Journeyman

I have a -726.48 balance from iPhones insent into buyback program and got this message too ... O and I waited 10 weeks for my phone so safe to say the treat all there "new" costomers like this

Highlighted
Master

Hello Weflyhere,

Thank you for reaching out to us at Sprint. To better assist you, please provide, through a PM, the mobile number to your account, the security PIN, a contact number and the best time to call so we can provide you with assistance.

Thank you,
Michael
Sprint Social Care
Community News

Our Community is BACK!!
Hours of Operations are 7AM - 8PM CST. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat