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Phones purchased from Sprint

Journeyman

Phones purchased from Sprint

I purchased 4 IPhone 6s on 9/20 and was told that they would be unlocked within 48 hours. 

9/21 got email stating could not be unlocked because still under lease. Called customer service and was told Sprint made a mistake. Phones would be unlocked.

9/22 one phone was unlocked. Called again. Another ticket created. another 48 hours.

9/24 still not unlocked. Called again. Another ticket was created.

I paid $800 and have been without a phone for 5 days. I am crippled and house bound. My grand daughter had to go back to college with no phone.

Really makes me want to stay with Sprint!

9/25 Got email that 1 phone had wrong IMEI. Called again and guess what, Sprint filled out ticket wrong. Another ticket created! Another 48 hours!

Will this ever end?

I would love for a rep to contact me by email. Can't call because my phone is not working!

5 REPLIES 5
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Journeyman

Re: Phones purchased from Sprint

HI, I am having the same issue paid $1300 and still my two iPhone 7 Plus are not unlocked. They are simply useless.

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Journeyman

Re: Phones purchased from Sprint

 I am looking for other places to complain. Will never give up. Like you I have 3 useless phones that I paid $800. If I owed $800 to sprint?

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Master

Re: Phones purchased from Sprint

Hi, I'll be happy to lend you both  a hand. Please answer to my private message and I will look into this further.

Ina.
Sprint Social Care Team.
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Journeyman

Re: Phones purchased from Sprint

 

Since my post this morning I got email that said phones ineligible because of unpaid balance on account. I called customer service and was told I had to pay my current bill, not due until 10/2 with 2 devices still active. I paid it. When I asked why 5 reps said everything was good to go, she simply said they were wrong and she is right. When I asked why 1 phone got unlocked without paying current bill she said "I don't know". This has become very irritating. 

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Master

Re: Phones purchased from Sprint

You have posted your account information publicly, please delete it and send it to me via private message. Once we are on private I can review your account and find out what's going on. 

Ina.
Sprint Social Care Team.
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