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Mobile hot spot

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Journeyman

Mobile hot spot

I have sprints unlimited freedom plan with mobile hotspot how do I access the hotspot on my iPhone 7???
10 REPLIES
Journeyman

Re: Mobile hot spot

To Set up the Apple iPhone 7 or 7 Plus as a Wi-Fi hotspot:

1. From the Home screen tap Settings.
2. Tap Cellular.
3. Tap Personal Hotspot.
4. Tap Wi-Fi Password.
5. Enter a password, then tap Done.
6. Tap the Personal Hotspot switch to enable it.

That should do it!
Journeyman

Re: Mobile hot spot

It won't give me the personal hotspot option I've called several times and they told me I do have mobile hotspot with my plan
Social Care

Re: Mobile hot spot

Dbrown53

 

Understood! Please try resetting the network settings on the device by following these steps:

Go to Settings> General> Reset> Reset Network Settings (this will not delete your personal information).

Device will restart, once is back on, please check if the hotspot option is available.

 

 

Ciara

Sprint Social Care

Journeyman

Re: Mobile hot spot

It worked thank you sooo much I've been trying access my hotspot for days
Social Care

Re: Mobile hot spot

Dbrown53 Nice! Thank you for letting us know, enjoy the hotspot! If you have the chance, please remember to mark this as ''"accepted solution"' so other customers can see it if they ever have this problem.

 

Have a great day!

 

 

Ina.

Sprint Social Care Team.

Ina.
Sprint Social Care Team.
Journeyman

Re: Mobile hot spot

I'm having the same problem with my phone. I tried resetting the network, it shut down like you said it would. Once it came back on I went to setting and still no hotspot option. Is there someting else I could do?
Social Care

Re: Mobile hot spot

Hobart4, well, in that case lets take a look at the account and see if you have the hotspot feature on your plan. Please reply to the private message I sent you for additional support.

 

Ina.

Sprint Social Care Team.

Ina.
Sprint Social Care Team.
Journeyman

Re: Mobile hot spot

I have a iPhone 6. When I turn my hotspot on all it does is flash very fast and won't connect. Suggestions??
Social Care

Re: Mobile hot spot

scottpeake

Your concerns are well understood! Have you tried any troubleshooting steps on the phone?

If not, please follow these steps:

Go to Settings> General> Reset> Reset Network Settings (this will not delete your personal information).

Device will restart, once is back on, please check if the hotspot is working!

If you're still having issues with it, feel free to let us know.

Ciara

Sprint Social Care

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