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Phone signal is very weak in my house
The T-Mobile phone signal in my home is consistently weak, with the signal indicator frequently displaying 0 or 1 bar. As a result, I often experience difficulties in receiving or making calls at home. Even when connectivity is established, the audio quality tends to be unstable. I am currently exploring solutions to enhance the signal strength within my home. To my knowledge, T-Mobile previously offered free signal boosters for areas with weak coverage; however, this option appears to no longer be available. After conducting research online, I have identified several potential solutions for improving phone signal strength, including CellSpot, Femtocells, and standalone signal boosters. I would like to understand the advantages and disadvantages of each option. Could you recommend the most suitable choice based on your expertise?
ziliwang
Roaming Rookie
10 minutes ago
161Views
1like
7Comments
partially blind and dyslexic and sold a phone that was supposed to have facial recognition and the ability to read to me not even close and t mobile wont make it right
the last person I spoke to who was completely disregarding the fact that I was promised a phone w the features I need for my safety and daily life I am partially blind and dyslexic and need facial recognition and voice recognition so I can navigate my phone. I have to ride the bus every day and I live and work in an area thats not the safest and they still dont care
Solved
auterikson
Newbie Caller
27 minutes ago
horrible customer service
t-mobile
terrible service
text
tmobile
208Views
0likes
4Comments
printing or downloading text messages
I need to print or download and save some text messages conversations from my apple phone. Where do I go to find those messages? I have them in my phone but I just need to preferible print them.
Solved
magenta9022189
Network Novice
56 minutes ago
t-mobile
1.3KViews
0likes
4Comments
Swindled, scammed, and lied to
I have been with T-Mobile for 10 years. Cellphone service for the most part has been good. Customer service on the other hand is terrible. None of the staff working at an actual store know what they are doing and do not take accountability for anything. They just tell you to call Customer service as they can't fix any account issues at the store. So, then a person is stuck either calling or texting Customer service and wasting half the day so that in the end, absolutely nothing gets resolved because none of them know they are doing. Recently, my husband and I went to our local store simply to buy him a new phone. The male associate told us how we were currently paying too much for our plan and that we should switch to this different plan and there was a promotion going on so that my husband would get his phone for half price and we would get an IPad and a Samsung tablet for free. Yes, he said BOTH. All we had to do was pay the taxes. We get home and discover the p360 insurance we had on 2 of our phones never got put back onto the plan and no insurance was put on the new phone, Ipad, or Tablet. This could've been a real problem if something would've happened to one of our devices. So, I went in my account and opened a chat with a "specialist" to get the insurance put on. What a sh*t show that was. Turns out that 2 hours later, the insurance was put on, but was being charged the wrong price. Then, I get my monthly bill. For years, my bill was always $280 a month. This new plan, the was supposed to save me money, has now produced my monthly bill to be $410. I took the printouts of all my bills to my local T-Mobile store to hopefully get answers and the issue resolved. The associate informed me that I hadn't gotten credits for any of the promotions and that I was being too much for the insurance. Then, he ----- the same associate who talked us into this plan and said BOTH the IPad and Tablet were free, now tells us that only the Tablet was free and the Ipad was half off. Also, the promotion for the IPhone was for half off. So, we paid for half of the phone, therefore the phone should've been all paid for. But, the associate tells us that no, only some of that went towards the phone and the rest went towards the IPhone and Tablet.......which were supposed to be free. I was told it would cost $30 for the 2 data lines for those devices, yet they billed me $53. Nothing I was told that day was correct or legit. The associate either truly wasn't trained in on his position correctly, or he just didn't care and scammed us into purchasing and paying for more than we needed. Then when I said that I just wanted to return the items and go back to my old plan, I was told I would have to pay $120 in restocking fees for the Ipad and Tablet. The store associate told me that he contacted his manager about issuing me a $100 bill credit and that he would call me the following day to confirm. That phone call was never received. The Specialist we spoke to over the phone while at the store said he was going to escalate these issues up and call me on that Monday to see if they could do anything to resolve the issues. That call was never received either. So, it turns out that basically every T-Mobile employee I spoke with that day lied straight to my face and fed me a big spoonful of bullsh*t. I feel swindled, scammed, cheated, and lied to and that is completely unacceptable. This may be my sign to leave T-Mobile and make the switch to another carrier.
Unimpressed
Visitor
2 hours ago
4Views
0likes
0Comments
Please delete my community account
Hello, Since I recently changed my T-mobile ID (binding phone number to new email), this account is idle. I can't change my community username myself, I hope that the community administrator will delete my community account and let my new account use my current username. Thank you!
Solved
Anonymous
2 hours ago
398Views
0likes
8Comments
Customer service representative lied
Dear T-Mobile Customer Service, I am writing to you regarding a miscommunication with one of the T-Mobile representatives I spoke with. This past May, I intended to purchase an iPhone 14 Plus, but the representative I spoke to told me to buy the iPhone 14 Pro instead because the former was out of stock. He also told me that the monthly bill for both phones would be $14 and $15, however contrary to what this agent told me, the bill I have received has come out to $34 for each phone, making it a total of $68 monthly. When I explained the situation to one of the supervisors whose name is Sharika, she rudely dismissed my complaint and did nothing to remedy this issue. I have felt extremely disrespected and beguiled by this experience because as it stands, T-Mobile reneged on the initial deal and my bill has now come out to be much higher than I was initially told. I am thereby contacting you to seek a solution for this blatant miscommunication and am requesting that you adjust my monthly bill for the two iPhone 14 Pros to match the terms that were agreed to, namely $14 for one and $15 for the other, which comes out to be $29. I also request that you review the supervisor's conduct above recorded in the log for this call as I felt inappropriately dismissed. I hope you can resolve this issue for me as a longtime customer for 7 years who has received numerous offers to switch to Verizon, but has not because of T-Mobile’s past, and hopefully continuing, stellar customer service. You can reach me at (845) ***-****. Thank you for your time. Best, Masuma Syed *edited to remove personal information
Solved
masumasyed
Newbie Caller
4 hours ago
1.5KViews
2likes
5Comments
Escalation of Customer complaint process
Hello, Is there a better way to escalate customer complaints at T-Mobile? I was only given a fax number and a mailing address for the Executive Response team, with no email address or phone number. It feels outdated—who faxes these days? Regardless, I was able to find a way to fax them, no one has returned my message or even acknowledged receipt of my complaint. I am looking for an alternative method to escalate my complaint, short of going on social media to publicize the poor customer service. If I were the business owner, I would want to know and address the issue before it becomes public. Any guidance would be greatly appreciated.
Solved
ravi325
Roaming Rookie
7 hours ago
1KViews
1like
7Comments
Intermittent Incoming Calls Going Straight to Voicemail with No Ring
I have several issues with T-Mobile’s network: On occasion incoming phone calls go straight to voicemail without my phone ringing, showing a missed call notification, etc. If someone leaves a voicemail it can sometimes take an hour or more before I get the voicemail notification (but it still does not even show that an incoming call was received). 2FA messages intermittently do not come in. These issues has been ongoing for several years for me; and each time I go through the myriad of troubleshooting steps, only to have my devices blamed as either needing an upgrade or being third party devices. This makes zero sense, as the phones do work as intended immediately following me placing an outgoing phone call or by restarting the phones. I’ve been tasked with working on call at work, and I have missed some very important phone calls from my team and boss. Because of this, I would like to get to finally get to the bottom of this issue and have it resolved.
Solved
JeffR
Newbie Caller
8 hours ago
2fa
incoming calls
voice mail
29KViews
3likes
28Comments
SYNCUP KIDS WATCH 2GEN missing iheartradio app
I got the syn up kids 2nd gen watch for my kid, and it has Bluetooth for pairing headphones, and it's supposed to have the iHeartRadio app. But there is no iHeartRadio app. And I'm not sure what the point of Bluetooth headphones is if there's no app to listen to music. Maybe my 8-year-old is supposed to start joining conference calls.
schalicto
Newbie Caller
8 hours ago
234Views
0likes
5Comments
3rd Line Overcharge
I just realized last week I was being charged $45-50 a month for a 3rd line that I never consented to or used. Two different Customer Service Supervisors say their policy is only allowed to reimburse me for 4 of the 40 months. Very disappointing to pay for THEIR mistake.
kare2
Newbie Caller
11 hours ago
76Views
0likes
2Comments

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fun.","topicsCount:{\"hidden\":{\"eq\":false},\"nodeType\":{\"eq\":\"category\"},\"parentId\":{\"eq\":\"community:xjbgt85279\"}}":195,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-05-09T12:22:41.442-07:00"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false}},"Conversation:conversation:192128":{"__typename":"Conversation","id":"conversation:192128","topic":{"__typename":"ForumTopicMessage","uid":192128},"lastPostingActivityTime":"2025-05-12T15:13:31.495-07:00","solved":false},"Forum:board:troubleshooting":{"__typename":"Forum","id":"board:troubleshooting","displayId":"troubleshooting","nodeType":"board","conversationStyle":"FORUM","title":"Troubleshooting","shortTitle":"Troubleshooting","parent":{"__ref":"Category:category:home-business-internet"}},"User:user:142841":{"__typename":"User","uid":142841,"login":"ziliwang","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Roaming 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As a result, I often experience difficulties in receiving or making calls at home. Even when connectivity is established, the audio quality tends to be unstable. I am currently exploring solutions to enhance the signal strength within my home. To my knowledge, T-Mobile previously offered free signal boosters for areas with weak coverage; however, this option appears to no longer be available. After conducting research online, I have identified several potential solutions for improving phone signal strength, including CellSpot, Femtocells, and standalone signal boosters. I would like to understand the advantages and disadvantages of each option. Could you recommend the most suitable choice based on your expertise? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"843","kudosSumWeight":1,"repliesCount":7,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:37701":{"__typename":"Conversation","id":"conversation:37701","topic":{"__typename":"ForumTopicMessage","uid":37701},"lastPostingActivityTime":"2025-05-12T14:56:35.603-07:00","solved":true},"Forum:board:accounts-services":{"__typename":"Forum","id":"board:accounts-services","displayId":"accounts-services","nodeType":"board","conversationStyle":"FORUM","title":"Accounts & Services","shortTitle":"Accounts & Services","parent":{"__ref":"Category:category:postpaid"}},"User:user:151991":{"__typename":"User","uid":151991,"login":"auterikson","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:151991"},"ForumTopicMessage:message:37701":{"__typename":"ForumTopicMessage","subject":"partially blind and dyslexic and sold a phone that was supposed to have facial recognition and the ability to read to me not even close and t mobile wont make it right","conversation":{"__ref":"Conversation:conversation:37701"},"id":"message:37701","revisionNum":1,"uid":37701,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:151991"},"metrics":{"__typename":"MessageMetrics","views":208},"postTime":"2024-10-14T14:32:32.000-07:00","lastPublishTime":"2024-10-14T14:32:32.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" the last person I spoke to who was completely disregarding the fact that I was promised a phone w the features I need for my safety and daily life I am partially blind and dyslexic and need facial recognition and voice recognition so I can navigate my phone. I have to ride the bus every day and I live and work in an area thats not the safest and they still dont care ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"375","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMXwyLjF8b3w1fF9OVl98NQ","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:horrible customer service","text":"horrible customer service","time":"2022-02-01T00:23:18.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:t-mobile","text":"t-mobile","time":"2021-02-06T11:11:40.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98Mw","node":{"__typename":"Tag","id":"tag:terrible service","text":"terrible service","time":"2021-07-12T09:55:22.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98NA","node":{"__typename":"Tag","id":"tag:text","text":"text","time":"2021-06-14T03:18:20.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98NQ","node":{"__typename":"Tag","id":"tag:tmobile","text":"tmobile","time":"2022-03-03T00:06:43.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:84487":{"__typename":"Conversation","id":"conversation:84487","topic":{"__typename":"ForumTopicMessage","uid":84487},"lastPostingActivityTime":"2025-05-12T14:27:44.546-07:00","solved":true},"Forum:board:apple":{"__typename":"Forum","id":"board:apple","displayId":"apple","nodeType":"board","conversationStyle":"FORUM","title":"Apple","shortTitle":"Apple","parent":{"__ref":"Category:category:devices"}},"User:user:58777":{"__typename":"User","uid":58777,"login":"magenta9022189","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:58777"},"ForumTopicMessage:message:84487":{"__typename":"ForumTopicMessage","subject":"printing or downloading text messages","conversation":{"__ref":"Conversation:conversation:84487"},"id":"message:84487","revisionNum":1,"uid":84487,"depth":0,"board":{"__ref":"Forum:board:apple"},"author":{"__ref":"User:user:58777"},"metrics":{"__typename":"MessageMetrics","views":1309},"postTime":"2024-04-18T21:23:20.000-07:00","lastPublishTime":"2024-04-18T21:23:20.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I need to print or download and save some text messages conversations from my apple phone. Where do I go to find those messages? I have them in my phone but I just need to preferible print them. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"202","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:t-mobile","text":"t-mobile","time":"2021-02-06T11:11:40.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:192295":{"__typename":"Conversation","id":"conversation:192295","topic":{"__typename":"ForumTopicMessage","uid":192295},"lastPostingActivityTime":"2025-05-12T14:11:32.734-07:00","solved":false},"Forum:board:plans-features":{"__typename":"Forum","id":"board:plans-features","displayId":"plans-features","nodeType":"board","conversationStyle":"FORUM","title":"Plans & Features","shortTitle":"Plans & Features","parent":{"__ref":"Category:category:home-business-internet"}},"User:user:220444":{"__typename":"User","uid":220444,"login":"Unimpressed","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:220444"},"ForumTopicMessage:message:192295":{"__typename":"ForumTopicMessage","subject":"Swindled, scammed, and lied to","conversation":{"__ref":"Conversation:conversation:192295"},"id":"message:192295","revisionNum":1,"uid":192295,"depth":0,"board":{"__ref":"Forum:board:plans-features"},"author":{"__ref":"User:user:220444"},"metrics":{"__typename":"MessageMetrics","views":4},"postTime":"2025-05-12T14:11:32.734-07:00","lastPublishTime":"2025-05-12T14:11:32.734-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have been with T-Mobile for 10 years. Cellphone service for the most part has been good. Customer service on the other hand is terrible. None of the staff working at an actual store know what they are doing and do not take accountability for anything. They just tell you to call Customer service as they can't fix any account issues at the store. So, then a person is stuck either calling or texting Customer service and wasting half the day so that in the end, absolutely nothing gets resolved because none of them know they are doing. Recently, my husband and I went to our local store simply to buy him a new phone. The male associate told us how we were currently paying too much for our plan and that we should switch to this different plan and there was a promotion going on so that my husband would get his phone for half price and we would get an IPad and a Samsung tablet for free. Yes, he said BOTH. All we had to do was pay the taxes. We get home and discover the p360 insurance we had on 2 of our phones never got put back onto the plan and no insurance was put on the new phone, Ipad, or Tablet. This could've been a real problem if something would've happened to one of our devices. So, I went in my account and opened a chat with a \"specialist\" to get the insurance put on. What a sh*t show that was. Turns out that 2 hours later, the insurance was put on, but was being charged the wrong price. Then, I get my monthly bill. For years, my bill was always $280 a month. This new plan, the was supposed to save me money, has now produced my monthly bill to be $410. I took the printouts of all my bills to my local T-Mobile store to hopefully get answers and the issue resolved. The associate informed me that I hadn't gotten credits for any of the promotions and that I was being too much for the insurance. Then, he ----- the same associate who talked us into this plan and said BOTH the IPad and Tablet were free, now tells us that only the Tablet was free and the Ipad was half off. Also, the promotion for the IPhone was for half off. So, we paid for half of the phone, therefore the phone should've been all paid for. But, the associate tells us that no, only some of that went towards the phone and the rest went towards the IPhone and Tablet.......which were supposed to be free. I was told it would cost $30 for the 2 data lines for those devices, yet they billed me $53. Nothing I was told that day was correct or legit. The associate either truly wasn't trained in on his position correctly, or he just didn't care and scammed us into purchasing and paying for more than we needed. Then when I said that I just wanted to return the items and go back to my old plan, I was told I would have to pay $120 in restocking fees for the Ipad and Tablet. The store associate told me that he contacted his manager about issuing me a $100 bill credit and that he would call me the following day to confirm. That phone call was never received. The Specialist we spoke to over the phone while at the store said he was going to escalate these issues up and call me on that Monday to see if they could do anything to resolve the issues. That call was never received either. So, it turns out that basically every T-Mobile employee I spoke with that day lied straight to my face and fed me a big spoonful of bullsh*t. I feel swindled, scammed, cheated, and lied to and that is completely unacceptable. This may be my sign to leave T-Mobile and make the switch to another carrier. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"3527","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":3,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:144522":{"__typename":"Conversation","id":"conversation:144522","topic":{"__typename":"ForumTopicMessage","uid":144522},"lastPostingActivityTime":"2025-05-12T13:35:10.512-07:00","solved":true},"Forum:board:t-mobile-account-prepaid":{"__typename":"Forum","id":"board:t-mobile-account-prepaid","displayId":"t-mobile-account-prepaid","nodeType":"board","conversationStyle":"FORUM","title":"T-Mobile.com Account","shortTitle":"T-Mobile.com Account","parent":{"__ref":"Category:category:prepaid"}},"ForumTopicMessage:message:144522":{"__typename":"ForumTopicMessage","subject":"Please delete my community account","conversation":{"__ref":"Conversation:conversation:144522"},"id":"message:144522","revisionNum":1,"uid":144522,"depth":0,"board":{"__ref":"Forum:board:t-mobile-account-prepaid"},"author":{"__ref":"User:user:-1"},"metrics":{"__typename":"MessageMetrics","views":398},"postTime":"2023-09-15T18:13:39.000-07:00","lastPublishTime":"2023-09-15T18:13:39.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, Since I recently changed my T-mobile ID (binding phone number to new email), this account is idle. I can't change my community username myself, I hope that the community administrator will delete my community account and let my new account use my current username. Thank you! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"321","kudosSumWeight":0,"repliesCount":8,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:160771":{"__typename":"Conversation","id":"conversation:160771","topic":{"__typename":"ForumTopicMessage","uid":160771},"lastPostingActivityTime":"2025-05-12T11:40:07.781-07:00","solved":true},"User:user:178739":{"__typename":"User","uid":178739,"login":"masumasyed","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:178739"},"ForumTopicMessage:message:160771":{"__typename":"ForumTopicMessage","subject":"Customer service representative lied","conversation":{"__ref":"Conversation:conversation:160771"},"id":"message:160771","revisionNum":2,"uid":160771,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:178739"},"metrics":{"__typename":"MessageMetrics","views":1526},"postTime":"2024-12-26T09:47:37.386-08:00","lastPublishTime":"2024-12-26T11:09:53.891-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dear T-Mobile Customer Service, \n I am writing to you regarding a miscommunication with one of the T-Mobile representatives I spoke with. This past May, I intended to purchase an iPhone 14 Plus, but the representative I spoke to told me to buy the iPhone 14 Pro instead because the former was out of stock. He also told me that the monthly bill for both phones would be $14 and $15, however contrary to what this agent told me, the bill I have received has come out to $34 for each phone, making it a total of $68 monthly. When I explained the situation to one of the supervisors whose name is Sharika, she rudely dismissed my complaint and did nothing to remedy this issue. I have felt extremely disrespected and beguiled by this experience because as it stands, T-Mobile reneged on the initial deal and my bill has now come out to be much higher than I was initially told. I am thereby contacting you to seek a solution for this blatant miscommunication and am requesting that you adjust my monthly bill for the two iPhone 14 Pros to match the terms that were agreed to, namely $14 for one and $15 for the other, which comes out to be $29. I also request that you review the supervisor's conduct above recorded in the log for this call as I felt inappropriately dismissed. I hope you can resolve this issue for me as a longtime customer for 7 years who has received numerous offers to switch to Verizon, but has not because of T-Mobile’s past, and hopefully continuing, stellar customer service. You can reach me at (845) ***-****. Thank you for your time. \n Best, \n Masuma Syed \n \n *edited to remove personal information ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1644","kudosSumWeight":2,"repliesCount":5,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:165897":{"__typename":"Conversation","id":"conversation:165897","topic":{"__typename":"ForumTopicMessage","uid":165897},"lastPostingActivityTime":"2025-05-12T08:29:31.189-07:00","solved":true},"User:user:188277":{"__typename":"User","uid":188277,"login":"ravi325","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Roaming Rookie","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:188277"},"ForumTopicMessage:message:165897":{"__typename":"ForumTopicMessage","subject":"Escalation of Customer complaint process","conversation":{"__ref":"Conversation:conversation:165897"},"id":"message:165897","revisionNum":1,"uid":165897,"depth":0,"board":{"__ref":"Forum:board:apple"},"author":{"__ref":"User:user:188277"},"metrics":{"__typename":"MessageMetrics","views":1038},"postTime":"2025-01-30T14:02:41.182-08:00","lastPublishTime":"2025-01-30T14:02:41.182-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, Is there a better way to escalate customer complaints at T-Mobile? I was only given a fax number and a mailing address for the Executive Response team, with no email address or phone number. It feels outdated—who faxes these days? Regardless, I was able to find a way to fax them, no one has returned my message or even acknowledged receipt of my complaint. I am looking for an alternative method to escalate my complaint, short of going on social media to publicize the poor customer service. If I were the business owner, I would want to know and address the issue before it becomes public. Any guidance would be greatly appreciated. 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Enter a unique SSO ID."},"localOverride":false}}}},"page":"/community/CommunityPage/CommunityPage","query":{"src":"spr","rdpage":"https://community.sprint.com"},"buildId":"s9moxZsn7wIy4-roQIBP-","assetPrefix":"https://www.t-mobile.com/community","runtimeConfig":{"assetPrefix":"https://www.t-mobile.com/community","buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"tmobileusa","openTelemetryServiceVersion":"25.1.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/customComponent/CustomComponent/CustomComponent.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/BannerWidget/BannerWidget.tsx","./components/community/NodeBannerWidget/NodeBannerWidget.tsx","./components/featured/content/FeaturedContentWidget/FeaturedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/places/PlacesWidget/PlacesWidget.tsx","./components/community/FooterWidget/FooterWidget.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewInline/NodeViewInline.tsx","./components/community/FooterWidgetHelpLink/FooterWidgetHelpLink.tsx","./components/community/KhorosLogo/KhorosLogo.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx","../shared/client/components/form/SearchField/SearchField.tsx"],"appGip":true,"scriptLoader":[]}