JJAKATW1, Yes. Ina at Sprint responded to my post via private message and we discussed the situation. She was extremely helpful and came up with a plan to move forward. She called me, we discussed the details and plan to touch base on my next monthly billing cycle to change plans and upgrade our phones. Basically we are switching to a different share pack plan that doesn't require a subsidized phone. In return for a two year commitment, I can purchase a new phone at a discount (99.99 iPhone 6S) and not pay any monthly phone subsidy. I had no luck at all calling customer service. Two different people promised to call me back with solutions and nobody ever did. Ina was extremely helpful in helping me find a solution. that being said, I won't be changing anything until the end of my current bill cycle. I will post the final outcome once my plan is changed, I have new phones, and receive my next bill with charges as promised. I highly recommend posting your issue here in a new thread and hopefully Ina responds to your concerns.
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I've been with Sprint for 14 years. Each year I agreed to a 2 Year Contract commitment, and in return I received a "free" phone. Life was good. We started out with various flip phones, then moved to the iPhone 4, then 5C. Now... There is no Free Upgrade. The TV ads and e-mail offers are BS and misleading! I am certainly willing to commit another two years but this time Sprint wants to Charge a $25 mo phone Subsidy! That's $600 for a free phone! Alternatively, these Lease offers are a rip off. They are locking you into a monthly commitment totaling $500+ over two years and this monthly phone payment will never end as long as you want an occasional upgrade. RIP OFF! What makes things worse is every single customer service rep I try to speak with doesn't speak English....so frustrated!!
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